A customer who is reducing their technical staff has requested an Intel server proposal from various vendors. Which of the following is most relevant to this proposal?()
第1题:
-- I'd like to make a collect call to 352-3558.
-- _____.
A. Who shall I say is phoning?
B. And you are?
C. Who are you?
D. Who is speaking?
第2题:
A.Can I help you ?
B.Who are you?
C.Who is that?
第3题:
A、Who are you
B、Who's speaking
C、Are you Jane
第4题:
Receptionist: Can I help you?
Customer: ______. Where do I pay my fees?
A、As you please
B、Yes, please
C、Thank you
D、Yes, you can
第5题:
An external customer is someone who works within the company. ( )
第6题:
A、who of them should I elect
B、who of them I should elect
C、which of them should I elect
D、which of them I should elect
第7题:
–– Secretary: Hello.______ May I help you?
–– Caller: Yes, this is Albert Cordell. May I speak to Elaine Strong, please?
A: Ultimate Computers.
B: Who are you?
C: Who is speaking?
D: I ’m the secretar y.
第8题:
I had no ______of who I was or what I was going to be.
A. mind
B. idea
C. think
D. thought
9.答案为B 我不知道我是谁,也不知道我将来会怎样。have no idea(of)表示“不知道……”,其他三个选项都无此意。
第9题:
Secretary: Hello,_______ May I help you?
Caller: Yes, this is Albert Kordell. May I speak to Elaine Strong, please.
A、Ultimate Computers.
B、Who are you?
C、Who is speaking?
D、I'm the secretary.
第10题:
A. Transfer the customer to another technician, who can allocate more time to the issue.
B. Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.
C. Listen to what the customer has to say and calmly recommend the best course of action.
D. Use technical language to demonstrate knowledge and expertise to the customer.