A customer states that it takes a while to refresh their display when multitasking and switching between windows, in Windows XP. Which of the following is the BEST way to shorten the delay and increase response time?（）A、Tell the user to use Safe Mode.B、Di

第1题：

A user is experiencing headaches and motion sickness symptoms when using their new computermonitor. Which of the following can a technician adjust to help the user?（）

• A、Privacy filter
• B、Refresh rate
• C、Use a digital signal
• D、Brightness

第2题：

A user would like to use an external monitor with their laptop, but when the monitor is plugged in and connected to the laptop, the screen does not display on the monitor. Which of the following is the BEST way to display an image on both the monitor and the laptop?（）

• A、Change resolution on laptop
• B、Toggle FN key and external monitor key
• C、Try a different monitor type
• D、Try using a different monitor cable

第3题：

第4题：

A user states that the LCD display on their laptop has intermittent lines on the screen. The technician notices that when the display panel is moved, the line appears and then disappears. Which of the following is the MOST likely cause?（）

• A、The hinge on the display panel is damaged.
• B、The display cable is loose or damaged.
• C、The display panel is defective.
• D、The video controller on the system board is defective.

第5题：

A user installs a laser jet printer on a Windows XP desktop. The user states that Windows XPgeneric printer drivers were used. When the user prints a document, the pages are printing out with random symbols, letters, and numbers. Which of the following should the technician do?（）

• A、Download manufacturer printer drivers
• B、Restart the printer spooler
• C、Check for Microsoft Windows updates
• D、Check Device Manager

第6题：

A user reports that it takes a long time to boot up in Windows XP and that there are a lot of icons appearing in the right lower side of the Task Bar. Which of the following tools can be used to minimize startup time？ （）

• A、MSCONFIG
• B、SCANDISK
• C、DEBUG
• D、DEFRAG

第7题：

A customer wants to check whether they have the necessary tools enabled to prevent intrusions andvirus attacks on a Windows Vista workstation. Which of the following tools can be used to display thecurrent configuration? （）

• A、Security Center
• B、Event Viewer Security log
• C、Windows Defender
• D、Windows Firewall

第8题：

A Windows XP system has been badly infected with malware. The technician notices that the malware is making repeated attempts to broadcast over the network from activity seen on the local firewall. Which of the following Windows XP startup options would be the SAFEST way to remove the malware?（）

• A、Use the Safe Mode with Networking option
• B、Use the Safe Mode option
• C、Use the Enable Boot Logging option
• D、Use the Last Known Good Configuration option

第9题：

The BEST information to document when changing the refresh rate on the display is to include: （）

• A、the previous refresh rate and the new refresh rate applied.
• B、the method that was used to access the display properties to change the refresh rate.
• C、all the refresh rates that were tested.
• D、the color resolution the user requested as well as the refresh rate.

第10题：

A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer.  Which of the following would be another way for the user to send the Remote Assistance invitation？ （）

• A、Configuring the Windows Firewall exceptions.
• B、Using Windows Messenger.
• C、Configuring My Network Places.
• D、Using Internet Explorer.