CompTIA认证考试

A customer asks the technician for an explanation of the cause of a printer issue, after the issue is resolved. Which of the following would be the MOST appropriate response?（）A、“The process of removal is extremely complex and only certain individuals wou

题目

A customer asks the technician for an explanation of the cause of a printer issue, after the issue is resolved. Which of the following would be the MOST appropriate response?（）

  • A、“The process of removal is extremely complex and only certain individuals would understand”.
  • B、“There was a moisture build up in the paper tray that apparently caused the paper jam”.
  • C、“Condensation within the lower tray assembly hindered the functionality of the rollers which caused improper transfer”.
  • D、“The paper jam was caused because irresponsible users spilled liquid in the bottom tray”.
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相似问题和答案

第1题：

A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?()

A. Transfer the customer to another technician, who can allocate more time to the issue.

B. Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.

C. Listen to what the customer has to say and calmly recommend the best course of action.

D. Use technical language to demonstrate knowledge and expertise to the customer.


参考答案：C

第2题：

A customer asks for help choosing their WAN technology, the customer is looking for A solution that can be used across very long distances, provides QoS and VPN support, and is sensitive to their budgeting needs , which WAN technology would you recommend?（）

A.MPLS

B.framerelay

C.leaseDline

D.metroethernet

E.widetransport


参考答案：A

第3题：

A customer opened a ticket with the help desk two days ago to report that their computer ismaking a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?（）

A. Ask another technician who has worked with this computer previously to learn about any other prior issues.

B. Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.

C. Ask the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer.

D. Run preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.


参考答案：B

第4题：

Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?（）

  • A、The technician should always bend at the waist and lift with their arms.
  • B、The technician should seek assistance from an available customer.
  • C、The technician should always bend at the waist and lift with their back.
  • D、The technician should get assistance from another technician.

正确答案:D

第5题：

A customer asks for help choosing their WAN technology, the customer is looking for A solution that can be used across very long distances, provides QoS and VPN support, and is sensitive to their budgeting needs , which WAN technology would you recommend?（）

  • A、MPLS
  • B、framerelay
  • C、leaseDline
  • D、metroethernet
  • E、widetransport

正确答案:A

第6题：

The most important customer a technician has is:()

A. the customer standing right in front of them.

B. the customer who owes the company the most money.

C. the customer calling on the phone.

D. the customer they have an appointment with in an hour.


参考答案：A

第7题：

The most important customer a technician has is:（）

  • A、the customer standing right in front of them.
  • B、the customer who owes the company the most money.
  • C、the customer calling on the phone.
  • D、the customer they have an appointment with in an hour.

正确答案:A

第8题：

A technician has just finished installing a new NIC into a customer’s desktop. Which of thefollowing should the technician do NEXT?()

A. Perform a full system backup.

B. Follow up with the customer, verifying satisfaction.

C. Ask their manager to contact the customer.

D. Perform a complimentary virus scan.


参考答案：B

第9题：

A storage specialist is presenting DS5300 and mentions that the maximum available cache is 64GB. The customer asks if that cache is backed up to hard drives in the event of a power outage.From the following list, which competitor is most likely also talking to this customer?（）

  • A、 EMC 
  • B、 HDS 
  • C、 SUN 
  • D、 NetApp

正确答案:A

第10题：

A customer asks for help choosing their WAN technology, the customer is looking for A solution that can be used across very long distances, provides QoS and VPN support, and is sensitive to their budgeting needs ,which WAN technology would you recommend?（）

  • A、wide transport
  • B、metroethernet
  • C、frame relay
  • D、leaseD line
  • E、MPLS

正确答案:E

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