A user calls about a problem with receiving email. After troubleshooting the user’s computer and finding nothing wrong, the technician contacts the email sender and finds out the user gave out their email address incorrectly. Which of the following is the BEST approach in explaining the issue to the user?()
第1题:
Today the energy problem becomes critical. It ____ an immediate solution.
A calls on B calls for C calls up D calls at
第2题:
A. calls off
B. calls for
C. calls up
D. calls on
第3题:
This article __ more attention to the problem of cultural conflicts.
A.cares for
B.allows for
C.applies for
D.calls for
第4题:
– What's the problem, Harry?-()
第5题:
Several users have recently been calling the helpdesk about a recent network outage. These calls have increased in the last hour and are all by different users calling about the same issue. Which of the following types of communication skills should the helpdesk technicians MOST likely exercise while answering each call? ()
A. Talk to co-workers while interacting with customers to help diagnose the issues
B. Be culturally sensitive
C. Provide each user with a complete, detailed report of the current outage status
D. Listen and do not interrupt a customer and then provide a brief status update
第6题:
I remained confused about the problem.
第7题:
A. Put all other work orders on hold and assist the user with all their computer issues.
B. Have another technician take over support calls for this user.
C. Explain that the user needs to fill out a work order for the computer problems.
D. Ask the user to call another technician for more in-depth assistance.
第8题:
In order to prove that you would be a valuable problem solver for the employer, you need to write on your résumé about the details on how you solved a problem and what wanted consequences your solution brought about.()
第9题:
A. Create an incident record
B. Verify the problem is resolved
C. Document the solution
D. Notify the user the problem is resolved
第10题:
It’s time()(采取措施) about the traffic problem downtown.