A user attempts to login to a bookmarked site but is prompted for their social security number,mother’s maiden name and date of birth. Which of the following has MOST likely happened?（）A、The website has updated the security policies.B、The user’s identity

第1题：

A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause？（）

• A、The user has not registered the copy of Windows.
• B、The user has not applied at least Service Pack 1 to their system.
• C、The user does not know what site to access for the updates.
• D、The user needs to flush the DNS cache.

第2题：

A user has purchased a laptop that has no means to charge the battery. Which of the followingwould the user MOST likely purchase?（）

• A、USB cable
• B、AC adapter
• C、PCMCIA card
• D、Replacement battery

第3题：

第4题：

A user reports that they are unable to reach a particular website. The user had no issues reaching the site earlier in the day. Which of the following is the MOST likely cause of the lack of access？（）

• A、The VLAN is misconfigured
• B、The user has an improperly configured NIC
• C、The DHCP server is down
• D、The DNS server is down

第5题：

A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）

• A、Agree with the user’s complaints
• B、Clarify the user’s statements
• C、Minimize the user’s criticism
• D、Shadow the other technician on the next repair

第6题：

A user’s laptop does not produce sound even though the volume settings are at maximum in theoperating system. Which of the following would MOST likely resolve this issue?（）

• A、A new sound card
• B、A new speaker
• C、A BIOS update
• D、A hardware volume control

第7题：

A user has reported that they cannot access the company FTP site. The user states that they are using the IP address that was given to them “74200.92.105”. Which of the following is MOST likely the problem?（）

• A、Invalid IP address
• B、FTP program is not working
• C、Port 21 is blocked
• D、The FTP site is down

第8题：

A technician replaces a user’s 15 inch LCD with a 20 inch LCD. Later, the user informs thetechnician that icons are very large and the text on the monitor is fuzzy and distorted. Which of the following is MOST likely the cause?（）

• A、The contrast setting needs to be raised from the default.
• B、The monitor firmware was not updated.
• C、The new monitor has a different native resolution.
• D、The monitor needs to be degaussed to clarify the picture.

第9题：

A user explains that after the office was vacuumed the previous night their sound is not working and they cannot get onto the network. The user has verified that all of the PC’s cables are plugged into their respective ports. Which of the following is the MOST likely cause?（）

• A、Frayed or broken cables
• B、UPS is unplugged
• C、NIC and sound card are disabled in Device Manager
• D、Speakers are muted

第10题：

A technician just installed an antivirus suite on a workstation. It is kept up-to-date and has recently scanned the system. A day later the user reports slower response times than usual. Which of the following is the user MOST likely experiencing?（）

• A、Advertisements
• B、Resource consumption
• C、A trojan infection
• D、Unremoved viruses