A user is reporting that a PC will suddenly shut down without warning. The PC boots up with no problems, but after using the PC for a short time, the PC turns off. Which of the following components should the technician check?（） (Select TWO).A、CPU fanB、RA

第1题：

在工作组模型中，PC01上有一用户账户User1密码为password，他在本机上有管理员权限。PC02上也有一用户账户User1密码同为password，只有普通用户的权限。问用User1在PC01上登录后，通过网络访问PC02时，在PC02上是（）的权限。

第2题：

Which of the following would a user MOST need for a home theater PC?（）

• A、Liquid cooling
• B、Network card
• C、TV tuner card
• D、CPU
• E、RAM
• F、Specialized audio card

第3题：

第4题：

A frustrated customer has called about their computer that is not functioning correctly. Which of the following is the BEST question to ask the user?（）

• A、“Can you avoid using the PC that crashed?”
• B、“What was the last thing that occurred before the PC had problems?”
• C、“What were you doing before the PC went down?”
• D、“What was the last thing you did before the PC crashed?”

第5题：

A user is reporting a loud grinding sound when the machine is powered on. The machine loadsinto windows and the user does not notice any performance issues. Which of the following is the MOST likely cause of the noise?（）

• A、Powersupplyfailure
• B、BadHD
• C、Badfan
• D、FaultyCD-Rom

第6题：

A user has forgotten their BIOS password on their computer. Which of the following would atechnician use to allow the user access to their PC?（）

• A、Remove the BIOS chip on the PC
• B、Re-flash the BIOS
• C、Run password cracking software on the users PC
• D、Set the password clear jumper on the motherboard

第7题：

A user calls the system administrator and states that they can no longer access the file server they had been working on all morning. To trouble shoot this problem，  which step should the administrator take FIRST？（）

• A、 Reboot the file server.
• B、 Ask the user what they were doing when they noticed the problem.
• C、 Ask the user to reboot their PC.
• D、 Ask the user to ping the default gateway and report the response times back to the administrator.

第8题：

Which DSL encapsulation method requires client software running on the end - user PC that is directly connected to a DSL modem?（）

• A、PPPoA
• B、PPPoE
• C、PPP
• D、L2TP
• E、ATM

第9题：

A user is reporting that they are getting pop-ups while they are not actively browsing the Internet.Which of the following would BEST resolve this issue?（）

• A、Antivirus
• B、Firewall
• C、Anti-spyware
• D、Pop-upblocker

第10题：

User 1 has a printer connected to a PC. User 2 is requesting the ability to print large documents to that printer. Which of the following is the BEST way for User 2 to gain access to the printer?（）

• A、Use infrared to print remotely.
• B、Unplug the printer and install it on the new pc.
• C、Share the Printer in Windows.
• D、Update universal drivers to allow printing.