单选题A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in the printer dialog box is ’Microsoft Office Document Image Writer.’ The technician should understand that the problem is that the p

第1题：

第2题：

The network printer is locking up and printing garbled text. When the user cancels the job fromtheir local print queue, nothing happens. Which of the following is the MOST likely cause?（）

• A、The printer needs to be power cycled to clear the job.
• B、The print server’s queue needs to be checked.
• C、The printer needs to be set to factory defaults.
• D、The user’s workstation needs to be rebooted.

第3题：

第4题：

Two users share the same Windows 7 computer. The first user creates a document intended to be used by both users, and then logs off. The second user logs on and types the name of the document in the Start menu, but the document is not found. Which of the following is the problem?（）

• A、The document is set to hidden.
• B、The document is locked.
• C、The document was saved as a system document.
• D、The document is owned by the first user.

第5题：

A user reports that while printing a large document，the local printer fails to print and the document cannot be deleted from the queue. What is the MOST likely cause of the problem？（）

• A、The printer cable is not bi-directional.
• B、The user does not have full printer administration rights.
• C、The computer cannot spool and send the print job fast enough.
• D、The print job is too big for the amount of available memory.

第6题：

When using an ink jet printer， a user reports that colors seem to be missing intermittently. Which of the following is MOST likely the cause？（）

• A、The printer needs to be calibrated.
• B、There is a problem with the document being printed.
• C、The print head is clogged.
• D、An incorrect paper type is being used.

第7题：

A user is present when a technician is troubleshooting their workstation. They insist on showing the technician, step by step, what occurred. How should the technician deal with this situation? （）

• A、Allow the user to demonstrate expertise.
• B、Do not argue; empathize with the user, and offer to help.
• C、Ask the user to watch as the technician diagnoses and corrects the problem.
• D、Document each of the steps to replicate at a later time.

第8题：

第9题：

Which of the following is the BEST way to make sure the network printer is automatically installed when the user logs on？（）

• A、Log onto the user’s computer as a local administrator and install the printer.
• B、Make sure the user has permission to print to the printer.
• C、Create and implement a logon script.
• D、After the user has logged on， install the printer.

第10题：

A user reports that they are getting an error when trying to save a video file to a share on a server running Windows Server 2003. The administrator looks at the file and finds that it is 5GB. The administrator checks the server and finds that the server has 100GB of free space. This file needs to be saved on the server. Which of the following should the administrator do to accomplish this?（）

• A、Convert the filesystem to EXT3.
• B、Convert the filesystem to VMFS.
• C、Convert the filesystem to NTFS.
• D、Convert the filesystem to FAT32.