Note on the work order that the laptop is losing battery capabilities and the laptop must be replaced.
Replace the battery by purchasing a new battery from the manufacturer.
Stop using the battery and use alternating current (AC) power for the laptop.
Replace the AC adaptor by purchasing a new adapter from the manufacturer.
第1题:
A. Identity symptoms and problems
B. Document the process and solutions
C. Establish the most probable cause
D. Escalate if necessary.
第2题:
A technician is trying to install a previous-generation expansion card into their new laptop.However, the card refuses to fit into the expansion slot. Which of the following is MOST likely the reason?()
第3题:
A.PATA
B.SATA
C.Solid state
D.RAID
第4题:
A technician receives a laptop work order stating that the mouse pointer from the touchpad is moving randomly around the screen. Which of the following should the technician do FIRST?()
第5题:
A user states that they are trying to project their laptop to a screen for a presentation. They have plugged the projector cable into their laptop, and turned the projector on, but no signal is found. Which of the following should the technician perform FIRST?()
第6题:
After a technician replaces a laptop display, the technician now notices that the wireless no longer works. Which of the following would be the MOST likely cause?()
第7题:
A technician receives a boot error message OS not found. Which of the following should thetechnician check? ()
第8题:
A user states that they are trying to project their laptop to a screen for a presentation. They have plugged the projector cable into their laptop, and turned the projector on, but no signal is found. Which of the following should the technician perform FIRST?()
A. Ensure the projector is receiving power
B. Verify the laptop is not running on battery
C. Toggle the function key for displays
D. Replace the projector cable with another
第9题:
A technician receives a dot matrix printer for repair and the work order states that the printer is only printing one-half of each character. Which of the following should the technician replace?()
第10题:
A laptop will not output to a connected projector. Which of the following steps should a technician take FIRST?()