单选题You are a help desk technician for your company. All users have Windows XP Professional computers. Ten users run a custom application named Finance on their computers. Finance stores user passwords in a file named Passwords.ini. By default, the Passwor

第1题：

第2题：

As an experienced technician, you are responsible for Technical Support in your company. One of the trainees is asking you in what might happen if he issues the logging trap information command. Which of the following statement will answer his quest|on?（）

• A、Informational and debug messages are logged to the syslog server.
• B、All messages are sent to the logging host, where selections are made.
• C、An information trap is sent to the SNMP server.
• D、All messages from emergencies to informational are sent to the logging host.

第3题：

第4题：

You are a help desk technician for your company. All employees use Windows XP Professional computers. A salesperson named Philippe receives a removable disk drive cartridge from his supervisor. Philippe now reports that he cannot edit files on the cartridge. When he tries to open any files or folders on the cartridge, he receives an “access denied” error message. Philippe’s supervisor is currently out of the office. You place the cartridge in the removable drive on your computer. You receive the same “access denied” error message when you try to access the files and folders. You call Philippe’s supervisor. She asks you to grant permission to access the contents of the cartridge only to Philippe. However, she also wants to prevent Philippe from changing permissions on the contents of the cartridge. Which two actions should you take?（）

• A、As Administrator, take ownership of the files and folders. 
• B、As Administrator, grant your help desk user account Allow - Full Control permission on the files and folders.
• C、Grant Philippe Allow - Modify permission on the files and folders.
• D、Grant Philippe Allow - Full Control permission on the files and folders.
• E、Grant Philippe Allow - Take Ownership permission on the files and folders. 

第5题：

You are the desktop administrator for your company. You connect a print device to a Windows XP Professional computer for the users in the help desk department. You share the printer on the network as HDPrint. You grant the HDUsers and HDManagers groups Allow - Print permission on HDPrint. Several users in the HDUsers group report that it often takes several minutes for their print jobs to print after they are submitted. You investigate and discover that under normal use, the print queue length often exceeds 50 print jobs. You want to improve printing performance for the users in the HDUsers group. What should you do?（） 

• A、Install a second printer that uses the same print device. Share the second printer as HDPrint2.  Configure a priority setting of 99 on HDPrint2.  
• B、Increase the print job priority settings to 99 for all print jobs that are submitted by the users in the HDUsers group. 
• C、Connect a second, identical print device to the Windows XP Professional computer. In the properties for HDPrint, select the Enable printer pooling check box. 
• D、In the printer properties for HDPrint, select the Print directly to the printer option and clear the Enable advanced printing features check box.

第6题：

You are the domain administrator for your company. Roaming profiles are enabled for all users in the sales department. Roaming profiles are stored on a server named Server1, in a shared folder named Profiles. Roger is a user in the sales department. Susan is Roger's manager. Susan reports that Roger modifies his desktop settings, which results in the need for help desk assistance and in lost productivity for Roger. You want to ensure that Roger cannot modify his roaming profile. What should you do?（） 

• A、In Active Directory Users and Computers, on Roger's profile tab, change the profile path to //Server1/Profiles/%username%.dat. 
• B、In Active Directory Users and Computers, on Roger's profile tab, change the profile path to //Server1/Profiles/%username%.man. 
• C、In Roger's profile on Server1, change the file name of Ntuser.dat to Ntuser.man.
• D、In Roger's profile on his computer, change the file name of Ntuser.dat to Ntuser.man.

第7题：

A call logging process would be used by a technician in order to:（）

• A、assign the appropriate status level for the problem.
• B、create records which enable user authentication.
• C、help maintain a balanced workload for the help desk technicians.
• D、identify common problems among many users.

第8题：

第9题：

You are the network administrator for Blue Yonder Airlines. You plan to create an Active Directory domain named blueyonderairlines.com that will have a functional level of Windows Server 2003.  Your company has one main office and four branch offices， which are all located in one country. A central security department in the main office is responsible for creating and administering all user accounts in all offices. Each office has a local help desk department that is responsible for resetting passwordswithin the individual department’s office only.  All user accounts are located in the default Users container.  You need to create an organizational unit （OU） structure to support the delegation of authority requirements. You want to minimize the amount of administrative effort required to maintain the environment.  What should you do？（）

• A、 Create a top­level OU named BlueYonderAirlines_Users under the blueyonderairlines.com domain. Create a separate child OU for each office under BlueYonderAirlines_Users. Move the user accounts of all employees in each office to the child OU for that office.
• B、 Create a top­level OU named Main_Office under the blueyonderairlines.com domain. Move the user accounts of all users in the main office to the Main_Office OU.Create a separate child OU for each branch office under the Main_Office OU. Move the user accounts of all users in each branch office to the child OU for that office.
• C、 Create a top­level OU named BlueYonderAirlines_Users under the blueyonderairlines.com domain. Create a child OU named Central_Security under BlueYonderAirlines_Users. Move the user accounts of the central security department users to the Central_Security OU.Create a child OU named Help_Desk under BlueYonderAirlines_Users. Move the user accounts of the help desk users to the Help_Desk OU.
• D、 Create a top­level OU named BlueYonderAirlines_Users under the blueyonderairlines.com domain. Create a child OU named Central_Security under BlueYonderAirlines_Users. Move the user accounts of the central security department users to the Central_Security OU.Create a separate child OU under BlueYonderAirlines_Users for each office. Move the user accounts of the help desk users in each office to the child OU for that office.

第10题：

Multiple users report that their Windows 7 computers take longer to start than when their computers were first installed. A help desk technician reports that the problem is related to installed applications. You need to recommend a solution that identifies the applications that run during the startup process. What should you recommend?（）

• A、Event Forwarding
• B、MSConfig.exe
• C、Problem Steps Recorder
• D、Reliability Monitor