220-701

单选题When dealing with customers on the phone that are not very comfortable with technology, which of the following techniques would be MOST helpful to ensure that effective communication is taking place?（）A Frequently paraphrase what the caller is saying.B

题目
单选题
When dealing with customers on the phone that are not very comfortable with technology, which of the following techniques would be MOST helpful to ensure that effective communication is taking place?（）
A

Frequently paraphrase what the caller is saying.

B

Repeat what is being said multiple times so that the customer can understand exactly what to do.

C

Speak very slowly when replying to the customer.

D

Tell the customer to send an email stating exactly what the problem is so that the communication between the two parties is clear.

如果没有搜索结果，请直接 联系老师 获取答案。
如果没有搜索结果，请直接 联系老师 获取答案。
相似问题和答案

第1题：

All the following tools and techniques are helpful to accurately confirming customers’needs,except（ 72 ）。

A.questionnaires

B.prototyping approaches

C.fishbone diagrams

D.interviews


正确答案：C

第2题：

资料：To manage teams organization require effective managers.Highly skilled and trained managers can make more informed decisions. The use of beat practice models enables managers to ensure their teams operate efficiently.This will improve quality for customers as staff will be better trained to deal with customers' needs.It will also improve team effectiveness and help organizations to perform better.
As they manage their team, team leaders need to consider the most suitable management style to use. For example, an autocratic manager would like to retain control. Without consulting others, they would tell subordinates what to do.
This is particularly appropriate when decisions need to be made quickly, for instance, in a recession when delays could lead to a business closing. In contrast, a democratic manager would encourage participation by employees. Shared information would allow the team to influence decision making. This is particularly appropriate when there is a highly skilled workforce or when new developments are being considered. However, this style can be time-consuming and so would not be the best option when decisions are needed quickly.

___ is helpful to managers when they are managing their teams?

A.Customers' needs
B.Practice models
C.Books of management
D.A trained secretary

答案：B
解析：
本题考查的是细节理解。
【关键词】helpful to managers; managing their teams
【主题句】第1自然段The use of beat practice models enables managers to ensure their teams operate efficiently.使用实践模式使经理能够确保工作团队高效运作。
【解析】本题的问题是“在经理管理团队时，_______有帮助。”。A选项“顾客的需求”，B选项“实践模式”，C选项“管理学书籍”，D选项“训练有素的秘书”。根据主题句可知，有用的是实践模式。

第3题：

For every situation, several methods usually exist for effective communication to take place. Which of the following is least likely to be used for explaining to the team project planning guidelines?

A project office memo

B project office directive

C project team meeting

D formal report

E counseling sessions


正确答案：D

第4题：

all of the following tools and techniques are helpful to acurately confirming customers needs except （）

  • A、questionnaires
  • B、prototyping approaches
  • C、fishbone diagrams
  • D、interviews

正确答案:C

第5题：

Which of the following best defines the Cisco Lifecycle Services approach（）

  • A、the minimum set of services that are needed to successfully deploy and manage technology solution
  • B、system design to help ensure selection of the most appropriate products
  • C、business requirements and investments as they pertain to asset lifecycle management
  • D、technology strategies and related product lifecycles that are required to ensure minimal risks and maximum return of investment

正确答案:A

第6题：

all of the following tools and techniques are helpful to acurately confirming customers needsexcept （）

A.questionnaires

B.prototyping approaches

C.fishbone diagrams

D.interviews


正确答案：C
以下所有的工具和技术有助于准确地确定客户的需求，除了（）A、问卷B、原型方法C、鱼骨图D、访谈

第7题：

all the following tools and techniques are helpful to accurately confirming customers needs,except （ ）

A.questionnaires
B.prototyping approaches
C.fishbone diagrams
D.interviews

答案：C
解析：
翻译：以下所有的工具和技术有助于准确地确定客户的需求，除了A．调查问卷 B．原型法C．鱼刺图 D．访谈问卷、原型法、访谈都是确定用户需求的方法；鱼刺图不是。

第8题：

Which of the following security mitigation techniques is the MOST effective against zero－day attacks?()

A.Update antivirus definitions

B.MAC filtering

C.Effective security policies

D.User awareness training


参考答案：D

第9题：

Which is the most accurate statement regarding the business requirements development service component in the prepare phase. Select exactly 1 answer（s） from the following：（）。

  • A、Determine the appropriate cooling temperature for a customers server room
  • B、Analyze the customers business requirements for a proposed solution
  • C、Analyze a customers ongoing operational requirements
  • D、Identify a customers technology requirements

正确答案:B

第10题：

A storage specialist is assessing a customer’s tape backup environment. Which of the following questions would be the most appropriate question to identify the customer’s environment？（）

  • A、Has there been any recent loss of data？
  • B、How many tape drives are in the Library？
  • C、What tape technology is currently being used？
  • D、What software is being used for restoring the data？

正确答案:C

更多相关问题
相关内容