220-702
多选题A technician installed a new application on a Windows XP desktop. After the application wasinstalled, the technician rebooted the desktop and received a bluescreen error. Which of thefollowing steps should the technician perform?（） (Select TWO).ABoot i
题目
Boot into Safe Mode
Replace the motherboard
Uninstall the application
Replace the hard drive
Install more RAM
相似问题和答案
第1题：
The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）
A. Verity full system functionality
B. Identify the main problem and question the user
C. Document their findings, actions, and outcomes
D. Escalate the issue to upper management
第2题：
A technician is dispatched to a system that will not go beyond the Windows XP splash screen.Which of the following, after restart, would allow the technician to load Windows XP?（）
- A、Press F6, select Last Known Good Configuration, login
- B、Press F8, select Debug mode, login
- C、Press F8, select Last Known Good Configuration, login
- D、Press F6, select Debug mode, login
正确答案:C
第3题：
A. Press F6, select Last Known Good Configuration, login
B. Press F8, select Debug mode, login
C. Press F8, select Last Known Good Configuration, login
D. Press F6, select Debug mode, login
第4题：
A technician has installed a new motherboard in a workstation, but after hardware tests, themotherboard has failed. Which of the following should the technician do FIRST before replacingthe motherboard? （）
- A、Reseat all power connections.
- B、Remove the CMOS battery.
- C、Install the graphics card.
- D、Ground to the case.
正确答案:D
第5题：
A technician has just finished installing a new NIC into a customer’s desktop. Which of thefollowing should the technician do NEXT?（）
- A、Perform a full system backup.
- B、Follow up with the customer, verifying satisfaction.
- C、Ask their manager to contact the customer.
- D、Perform a complimentary virus scan.
正确答案:B
第6题：
A support technician wants to help a user, in a different city, navigate a new software program. Which of the following will allow the user and technician to view and control the Windows XP PC desktop simultaneously?（）
- A、Terminal Services
- B、Remote Assistance
- C、Routing and Remote Access Service
- D、Remote Desktop
正确答案:B
第7题：
A technician is attempting to configure Windows XP Media Center on a desktop from a CD. The message that comes up on the screen says ‘Missing NTLDR press any key to reboot’. Which of the following should the technician do NEXT?（）
- A、Replace the video card with a compatible one.
- B、Check the Windows XP Hardware Compatibility List.
- C、Verify the boot order in the BIOS.
- D、Install Windows XP RC2 first, then upgrade to Windows XP Media Center.
正确答案:C
第8题：
A. Perform a full system backup.
B. Follow up with the customer, verifying satisfaction.
C. Ask their manager to contact the customer.
D. Perform a complimentary virus scan.
第9题：
A technician just finished installing a new printer on an end user’s computer. Which of thefollowing will enable the technician to see the test page option for the printer?（）
- A、Right-click on the printer and select Properties
- B、Double click on the printer icon
- C、Right-click on the printer and select Set as Default
- D、Right-click on the printer and select Open
正确答案:A
第10题：
A user installs a laser jet printer on a Windows XP desktop. The user states that Windows XPgeneric printer drivers were used. When the user prints a document, the pages are printing out with random symbols, letters, and numbers. Which of the following should the technician do?（）
- A、Download manufacturer printer drivers
- B、Restart the printer spooler
- C、Check for Microsoft Windows updates
- D、Check Device Manager
正确答案:A