Com+.log
System Log
Security Log
Application Log
第1题:
Which of the following is the FIRST step a technician should take when troubleshooting a device issue?()
第2题:
A user installs a laser jet printer on a Windows XP desktop. The user states that Windows XPgeneric printer drivers were used. When the user prints a document, the pages are printing out with random symbols, letters, and numbers. Which of the following should the technician do?()
第3题:
A. Allow the user to demonstrate expertise.
B. Do not argue; empathize with the user, and offer to help.
C. Ask the user to watch as the technician diagnoses and corrects the problem.
D. Document each of the steps to replicate at a later time.
第4题:
After a technician came out and installed a new wireless router, one of the wired workstations began having problems connecting to the file server. This is only an intermittent problem. Which of the following actions will the technician MOST likely perform to resolve this problem?()
第5题:
A technician is troubleshooting a laptop LCD, and when the cover is opened nothing shows on the screen. Then all of a sudden the screen comes on and works fine. Which of the following should the technician check FIRST?()
第6题:
A technician supports users in a client/server environment. A user suddenly cannot access any network resources. The user tried to logon to a known working computer but was unsuccessful.Which of the following should the technician check FIRST?()
第7题:
The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?()
第8题:
The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?()
A. Verity full system functionality
B. Identify the main problem and question the user
C. Document their findings, actions, and outcomes
D. Escalate the issue to upper management
第9题:
A technician with a Windows server would like to use Windows Software Update Services (WSUS)to deploy patches. Which of the following MUST the technician assign to the server to install WSUS?()
第10题:
A technician installed a new application on a Windows XP desktop. When the technician tries to launch the application it crashes. Which of the following can the technician use to troubleshoot the application?()