单选题A new IBM x 3650 M3 customer has experienced support issues with problem resolution from their previous vendor. The biggest problem was with Microsoft applications failing intermittently. Which of the following IBM products covers this issue？（）A IBM Ha

第1题：

A customer is involved in an IBM critical situation （CritSit）. The customer recently installed iDATAPIex. The business partner has been assessed a significant penalty by IBM. Which of the following is the reason for this action by IBM？（）

• A、The business partner was required to perform a TDA and failed to do so
• B、The business partner recommended a nonworking configuration
• C、The business partner did not support the customer correctly
• D、The business partner failed to sell Remote Technical Support （RTS）

第2题：

A customer recently purchased a new x3550 M3 server and one of the hard drives has failed. The customer has a standard warranty. They called you asking for a replacement. Which action should the customer take？（）

• A、Contact the IBM FTSS to replace the drive
• B、Contact the IBM CSR or SSR to replace the drive
• C、Order a replacement drive
• D、Contact IBM Service

第3题：

What IBM resource helps to easily identify a business application that has been validated on IBM Systems？（） NOTE:// Solutions that are in this resource represent applications that enable IBM Systems and verify， through customer experience， installing and running in a customer location.

• A、IBM Standalone Solutions Configuration Tool （SSCT）
• B、IBM Server Proven
• C、IBM System x Reference Sheets （xREF）
• D、IBM Sizing Guides

第4题：

A customer wants to deploy VMWare ESX on four-way Intel systems.  They are considering IBM and Dell.Which of the following is an advantage IBM has over the competition？（）

• A、IBM provides optional Remote Technical Support for hardware， NOS， and VMWare.
• B、The IBM xSeries EXA chipset has extensions to provide better efficiency for the VMFS file system.
• C、IBM servers can address larger LUNs on SAN storage than Dell.
• D、IBM provided VMWare with the majority of their internal drivers for ESX.

第5题：

A new IBM x 3650 M3 customer has experienced support issues with problem resolution from their previous vendor. The biggest problem was with Microsoft applications failing intermittently. Which of the following IBM products covers this issue？（）

• A、IBM Hardware Standard Warranty
• B、Techline
• C、Tivoli Problem Resolution Manager（TPRM）
• D、RTS

第6题：

IBM ProtecTIER Appliance Edition v2.5 software loaded on the IBM TS7650 Appliance has beenenhanced to support the OpenStorage (OST) API with which of the following applications?（）

• A、EMC Networker 
• B、Symantec NetBackup 
• C、CommVault Simpana 9 
• D、eVault Backup Software

第7题：

A system has a TCPIP issue that is a known problem. The newest code from the support website has been downloaded to resolve the issue. Which of the following commands should be used to install the new code?（）

• A、smitty install_commit
• B、installp -ugV
• C、installp -aX
• D、instfix -all

第8题：

The pSeries sales representative has done an excellent job in educating the customer on the benefits of working with IBM.  The customer is planning to implement their first ERP application.  This new application will be critical to running their business.  The customer has only a competitor’s UNIX systemcurrently installed.  They are interested in obtaining a proposal from IBM. In addition to the AIX hardware and HACMP software， what else should be included in the IBM proposal for the new ERP solution？（）

• A、I/T services and education to help with the implementation of the hardware and software
• B、A Supportline specialist to work directly with the customer to manage any issues that arise
• C、The services required to move the currently installed applications from the competitor’s systems to the IBM systems
• D、A slimmed down solution to ensure that the IBM solution is less expensive than the competitor’s solution

第9题：

A customer currently buys HP ProLiant servers and EMC storage. The customer has encountered various problems getting certain servers to work with their storage.  Which of the following arguments can the Sales Specialist present to best position IBM？ （）

• A、IBM’s ServerProven program is a reference that assures a customer of compatibility with specific third-party products.
• B、IBM sells other vendors’ products and will test compatibility with the customer’s products. 
• C、B IBM’s storage division regularly tests their products with other vendors’ server products.  
• D、IBM’s server division regularly tests their products with other vendors’ storage products.

第10题：

A customer is having problems after an AIX version upgrade from 5.2 to 5.3.  Which of the following should the pSeries technical specialist recommend that the customer call？（）

• A、IBM Techline
• B、IBM Supportline
• C、IBM Software Distribution
• D、IBM Hardware Support