The stub will increase network traffic.
The Transfer Object will decrease data staleness.
The stub will increase the logic necessary in the JSPs.
In both cases, the JSPs can use EL expressions to get data.
Only the Transfer Object will need to use a Business Delegate.
第1题:
第2题:
You run a Windows Defender scan on your computer system. The scan identifies one of your applications as having potentially unwanted behavior. You need to continue to use the application. You also need to stop Windows Defender from alerting you about this application. Which Windows Defender option should you use? ()
第3题:
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:
Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.
Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.
Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behavior.
Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in helping you successfully tackle all kinds of difficult situations in life. If you follow them, you are on your way to succeeding in your career.
21. Whom do angry customers tend to aim their dissatisfaction and complaints at?
A. Staff members.
B. Company managers.
C. Those who accompany them.
22. When a customer shouts rudely at you, you should().
A. arg1e back and protect yourself
B. keep quiet and leave the customer alone
C. keep calm and listen carefully to the customer
23. The underlined sentence “Use your ears more than your mouth” means().
A. Your mouth is not more important for you than your ears.
B. You should listen more than you speak.
C. You should talk more than you listen.
24. When dealing with an angry customer, which is NOT the right attitude?
A. Be concerned.
B. Be patient.
C. Be amused.
25. Which of the following statements is true according to the passage?
A. When the customers complain, you needn't listen carefully.
B. You needn't say sorry to those angry customers.
C. You should relax yourself and try to understand the angry customers.
参考答案:21-25:ACBCC
第4题:
You want to create a valid directory structure for your Java EE web application, and you want to put yourweb application into a WAR file called MyApp.war. Which two are true about the WAR file?()
第5题:
You are the network consultant from passguide.com. In which situation you will advice your customer to implement data centers?()
第6题:
You have a firewall filter containing two terms applied in an inbound direction on a customer interface.You would like this filter to protect your network from a spoofed denial of service attack. Which match criterion should be configured ito identify unwanted packets?()
第7题:
If you want to use the Java EE platform’s built-in type of authentication that uses a custom HTML page for authentication. Which two statements are true?()
第8题:
You have a firewall filter containing two terms applied in an inbound direction on a customer interface.You would like this filter to protect your network from a spoofed denial of service attack. Which match criterion should be configured ito identify unwanted packets?()
A. from source-port
B. from source-address
C. from destination-address
D. from destination-port
第9题:
You are designing an n-tier Java EE application. You have already decided that some of your JSPs willneed to get data from a Customer entity bean. You are trying to decide whether to use a Customer stubobject or a Transfer Object. Which two statements are true?()
第10题:
You have a firewall filter applied in an inbound direction on a customer interface. You would like this filter to protect your network from a spoofed denial of service attack. Which action should be configured to accomplish your goal?()