单选题A user reports that the computer is running slowly. After running the SFC， a technician observes that the dllcache folder has become corrupted. Which of the following utilities can be run to repair the contents of the dllcache directory？ （）A FORMATB SF

第1题：

A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause？（）

• A、The user has not registered the copy of Windows.
• B、The user has not applied at least Service Pack 1 to their system.
• C、The user does not know what site to access for the updates.
• D、The user needs to flush the DNS cache.

第2题：

Which of the following commands will repair boot sector blocks after a virus has been removed?（）

• A、chkdsk
• B、format
• C、fixmbr
• D、sfc

第3题：

第4题：

Under which of the following circumstances would a technician use IPCONFIG /RENEW?（）

• A、After an unsuccessful reboot
• B、If a user’s IP address has been spoofed
• C、After using IPCONFIG /RELEASE
• D、If the computer has an ARP address conflict

第5题：

A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）

• A、Agree with the user’s complaints
• B、Clarify the user’s statements
• C、Minimize the user’s criticism
• D、Shadow the other technician on the next repair

第6题：

When rebooting a computer running Windows XP Home， a technician observes an error message stating，“illegal I/O port address.” Which of the following can be done to resolve this error？（）

• A、Upgrade the motherboard BIOS.
• B、Upgrade to Windows XP Professional.
• C、Upgrade the CPU on the motherboard.
• D、Return to Windows 2000 Professional.

第7题：

A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?（）

• A、Run the CHKDSK utility
• B、Run the disk defragmenter utility
• C、Increase the capacity on the system volume
• D、Convert to a dynamic drive on the system

第8题：

Which of the following should a technician instruct a user to do to initiate Remote Assistance for a user running Windows XP Professional？（）

• A、Network Neighborhood > navigate to the users computer > right click > select Offer Remote Assistance
• B、Go to Help and Support Center > Pick a Task > Use Tools > Offer Remote Assistance
• C、Run Remote Desktop Connection > Select Connect to User Enter the IP address
• D、Start > Programs > Administrative Tools > Remote Assistance

第9题：

A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）

• A、Run chkdsk.
• B、Run an antivirus program.
• C、Replace the faulty mouse.
• D、Remove any recently added hardware.

第10题：

A user is unable to view any DVDs on their laptop which has a DVD-ROM drive installed. After further investigation, the technician realizes that there is not any DVD-ROM or CD-ROM available under the My Computer utility. Which of the following system utilities would MOST likely be used to identify and resolve this issue?（）

• A、Task Manager
• B、Device Manager
• C、DEFRAG
• D、Event Viewer