PD0-001
单选题When arriving at the customers location， two different users describe the problem， and from their description it seems to be two separate problems. Which of the following is an appropriate step to take？（）A Ignore both of them and decide what the real p
题目
Ignore both of them and decide what the real problem is.
Set up a separate call for each problem.
Have them duplicate the problem at the device.
Ask a third person and see if the problem is the same thing.
相似问题和答案
第1题：
A. Service provider has routing control.
B. Customers control their own routing.
C. Can communicate protocols other than IP.
D. Allows them to use separate networks for IP and VPN traffic.
第2题：
If you've communicated a positive initial impression and customers decide to explore your product, can they discover the features and functions that help get them up to speed? Does your interface provide clear, streamlined paths free of unnecessary instructions, distracting visual elements, or unneeded features or functionality? Finally, how well does your product help customers get the benefits they want, or even lead them to benefits they were unaware of?
Testing helps determine if customers find the terminology clear and jargon-free; whether the page and content is organized logically from their perspective; if processes-such as registration, checkout or upgrading-are efficient and easy to use; and if it's clear how to cancel a process or navigate to a specific function or location.
Maturity
Over time, discovering shortcuts and advanced functionality will help mature customers do their jobs more quickly. You'll want to test how these options are communicated and ensure that they address the needs of these customers without impacting the experience of other customers.
Unless you test with actual users, your product team won't get a true perspective about what your product is like to use by the people who matter most the users themselves. This may seem obvious, but in many organizations, approximate customers-such as salespeople-are sometimes used to review products. After all, they have a lot of customer contact. But salespeople don't have the same motivations or context as customers. At best, this approach is risky. When you test with real users, usability tests ensure that all product stakeholders get a realistic, honest view of your product's effectiveness.
If you have never watched a customer use your product, you might be in for a surprise. "Obvious" product assumptions may be challenged, or you might find that customers think differently about what value means to them. Whatever you discover, you'll unearth information to develop products that are more likely to be ones that your customers value.
Which of the following is true?
B.Approximate customers are equally valuable as real users.
C.Salespeople have a lot of customer contact, so they have the same motivations as customers
D.Usability test aims to please the customers
第3题：
A.It can be applied to separate two liquids
B.It cannot separate solids which contaminated in the oil.
C.It consists of purifier and clarifier
D.The centrifuge arranged to separate two liquids is known as purifier
第4题：
Which of the following is required if ports from VLANs on two separate switches need to broadcastto each other?（）
- A、Port mirroring
- B、VPN
- C、Trunking
- D、Port authentication
正确答案:C
第5题：
Which of the following is the functional description of a server connected between two separate IP subnets？（）
- A、 server as a bridge
- B、 server as a router
- C、 server as a switch
- D、 server as a data link
正确答案:B
第6题：
A. Port mirroring
B. VPN
C. Trunking
D. Port authentication
第7题：
Which of the following is the FIRST step a technician should take when troubleshooting a device issue？（）
- A、Gather information from the customer.
- B、Isolate the problem on the device.
- C、Read the service documentation for possible causes.
- D、Check the parts life counters.
正确答案:A
第8题：
A. from a zone to the router itself
B. from a zone to the same zone
C. from a zone to a different zone
D. from one interface to another interface
第9题：
When dealing with customers on the phone that are not very comfortable with technology, which of the following techniques would be MOST helpful to ensure that effective communication is taking place?（）
- A、Frequently paraphrase what the caller is saying.
- B、Repeat what is being said multiple times so that the customer can understand exactly what to do.
- C、Speak very slowly when replying to the customer.
- D、Tell the customer to send an email stating exactly what the problem is so that the communication between the two parties is clear.
正确答案:A
第10题：
When arriving at the customers location， two different users describe the problem， and from their description it seems to be two separate problems. Which of the following is an appropriate step to take？（）
- A、Ignore both of them and decide what the real problem is.
- B、Set up a separate call for each problem.
- C、Have them duplicate the problem at the device.
- D、Ask a third person and see if the problem is the same thing.
正确答案:C