银行招聘考试
资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever. A strong mobile customer se
题目
A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！
What is the main suggestion of this article?
B.Make online customer service easy and quick for customers.
C.Avoid losing customers， it can help you gain new ones and impact the bottom line.
D.ensure your customer service contact info are readily available on all mobile website pages.
相似问题和答案
第1题：
Adequate training will reduce the turnover and improve the customer service.()
第2题：
You are developing a Windows Communication Foundation (WCF) service. The service operation takes a customer number as the only argument and returns information about the customer. The service requires a security token in the header of the message. You need to create a message contract for the service.Which code segment should you use?（）
A.
B.
C.
D.
第3题：
Customer service is the service or care that a consumer receives before, during and after a purchase. It's one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being____1____
Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer service is a part of that experience.
Top notch service will create______2___and a returning customer, which is what we all must strive for.
Excellent customer service is____3____to businesses today. It's a component that is often missing, unfortunately. How do you provide great customer service? Always make your customer a ____4___. Greet them in a friendly manner, whether that be via telephone, email or in person.
Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not ____5____; it's a requirement for businesses to survive.
A. vitalB. optionalC. priorityD. offeredE. loyalty
第4题：
B.PaaS
C.SaaS
D.DaaS
云计算服务按照提供的资源层次，可以分为IaaS、PaaS、SaaS等三种服务类型。——IaaS（基础设施即服务），向用户提供计算机能力、存储空间等基础设施方面的服务。——PaaS（平台即服务），向用户提供虚拟的操作系统、数据库管理系统、Web应用等平台化的服务。——SaaS（软件即服务），向用户提供应用软件（如CRM、办公软件等）、组件、工作流等虚拟化软件的服务。
第5题：
B.resignation
C.preparation
D.expectation
第6题：
Customer service is the performance of activities to ( )
A. control costs of production
B.expand company' s business
C. ensure customer satisfaction
第7题：
A customer is deploying a new Junos Pulse Access Control Service and has completed the initial boot configuration as prompted using a serial connection. The customer now wants to complete the rest of the configuration using the admin GUI.Into which port on the Junos Pulse Access Control Service should the customer plug the network cable to enable access to the admin GUI?（）
A. the internal interface
B. the external interface
C. the management interface
D. the console interface
第8题：
第9题：
City Phone Cellular
Department of Billing Services
51 Dublin St．，Suite 301
Springfield，WI
Invoice Date：08—15—2006
Payment Due Date：09—14—2006
Customer Information
Name：Desire Eberhardt
Account Number：1 0003483一FFT"
Account Information
Current Charges：$6 1．59
Outstanding Balance：$35．08
Total Amount Owed：$96．67
Pay your bill online at WWW．cpcellular．tom and receive a discount of 3?fore taxes are added．If you have questions about this or other City Phone Cellular policies，please contact our customer service department at 1-888—349—5959．
Billing Summary Amount Owed
Current Charges：
City Phone Premium Cellular Package$49．95
State Taxes$5．65
Service Fee$5．99
Total Current Charges$6 1．59
Previous Charges：
Balance as of Last Month$55．08
Payment Received Last Month$20．00
Outstanding Balance$35．08
Total Amount Owed$96．67
How can City Phone Cellular customers receive a discount?
B.By paying their balance early
C.By calling the customer service department
D.By paying over the Internet
第10题：
B. service providers
C. service auditors
D. key customers