剑桥商务英语证书考试(BEC)

问答题Practice 3  “Mini presentations”—about 6 minutes  In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prep

题目
问答题
Practice 3  “Mini presentations”—about 6 minutes  In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas.  A: WHAT IS IMPORTANT WHEN...?  Selecting staff for overseas training:  ● Work experience  ● Command of the language of the target country  ●...  B: WHAT IS IMPORTANT WHEN...?  Conducting a market analysis:  ● Targeted customers/clients  ● Comparison with major competitors  ●…  C: WHAT IS IMPORTANT WHEN...?  Aiming to improve customer service:  ● Finding out customer needs  ● Dealing with complaints efficiently  ●…
参考答案和解析
正确答案: 【参考范例】
If you choose A:
When selecting staff for overseas training, their work performance must be taken into consideration. Selecting staff members with outstanding work performance for overseas   training will set a good example for other staff members, which may encourage them to   improve their work performance.
Moreover, it is also very important to consider their command of the language of the target country when selecting staff for overseas training. Staff members with a good command of the language of the target country will be able to understand instructions given by the overseas trainer well enough, participate in all training activities without language barrier, and communicate with the trainer or other trainees freely.
If you choose B:
When conducting a market analysis, it is very necessary to analyze the targeted customers/clients. This analysis may include collection and analysis of information about the targeted customers/clients in terms of gender , range of age, likes and dislikes and average income.
Furthermore, it helps to make a comparison with major competitors providing same or similar products/services.  There are several aspects that may be compared, for instance, financial strength, cost efficiency, impact of advertising, product/service range and special features of products/services.
If you choose C:
When aiming to improve customer service, first of all we should find out customer needs. Different approaches can be taken to collect information concerning customer needs, for example, designing a questionnaire for collecting most information, training a team for collecting and analyzing the information, etc.
In addition, dealing with complaints efficiently is also very important, which can be done in a variety of ways.
We may set up a hot line for customers to make complaints and train a team for handling customer complaints. The members of the team should be patient, enthusiastic and have good telephone manners and interpersonal skills.
It means a lot that every complaint is dealt with seriously by the team and the customer who makes a complaint is always informed of the final result.
It is advisable that a record of all complaints made by customers and how they have been dealt with be kept so that effective ways can be suggested as for how to deal with these complaints.
解析: 暂无解析
如果没有搜索结果,请直接 联系老师 获取答案。
相似问题和答案

第1题:

问答题
Practice 6  The interview-about 3 minutes  In this part the interlocutor asks questions to each of the candidates in turn. You in this part have to give information about yourself and express personal opinions.

正确答案: 【参考范例】
Q = Question A = Answer
Q: What’s your name? How to spell?
A:I am Alice. It’s spelled as A-L-I-C-E.
Q: What do you study?
A: I major in English in Peking University.
Q: What do you like about your study?
A: I learned about different cultures in English-speaking countries, which will be very useful in the future.
Q: Do you come from a large family or a small one?
A: My family is like many others. Due to the family planning policy in China, I have no brothers or sisters.
Q: When you choose a job, do you pay attention to its environment?
A: I would say yes. I wish to work in a skyscraping office building. Perhaps it’s because of vanity, since when I flaunt my working place, people would know it and admire.
Q: How do you think China’s membership in WTO benefit China?
A: Well, it’s a big topic to talk about. But I m sure it is beneficial to China and other WTO members as well. The common Chinese customers benefit most from it since prices of imported products are lower than before and the quality and after-sales services of national products are forced to improve.
Q: What do you think of the unemployment problem in China?
A: I think the unemployment problem is getting increasingly serious now. China is a country with a large population and there have always been surplus labors, Although not a big problem in the past under the planned economy system, but now enterprises could not handle the burden of a surplus labor force and many workers in state-owned enterprises are out of job. Something must be done about it before more serious problems emerge.
解析: 暂无解析

第2题:

问答题
Q3: Do you have any experiences of business trips? Can you tell me something about one of them?

正确答案:
Yes. Several months ago I went to Hangzhou for a meeting, which lasted five days. During the meeting, we discussed many important issues with our partners .In the evening, we went to some famous tourist attractions and really enjoyed the delicious West Lake Fish in Vinegar Gravy .It’s just amazing!
解析: 暂无解析

第3题:

Tell me about a city you have visited.

You should say:

where the city is and when you went there

what people can see and do in that city

why that city is special and explain why your visit to that city was memorable.

You will have to talk about the topic for one to two minutes.

You will have one minute to think about what you're going to say.

You can make some notes to help you if you wish.


正确答案:The city that I visited most recently was Sydney. It's on the coast of South-East Australia and is one of the biggest cities in that country. It's most famous for it's opera house which I went to on a tour. Nearby there is a big bridge—I can't remember the name. It's shaped like an arch. I went there last month to visit a friend. There are many theatres galleries and other cultural things to do there but I spent most of my time just walking around. In the evenings I went out to a few of the bars with my friend. They were a little expensive but I enjoyed the atmosphere and we met some interesting people. There are still some old buildings from the colonial era and I took some photographs of them whenever I saw them on my walks. What makes the city special? I'd say that the people. Most people are friendly and cheerful. They seem very optimistic. They are also very out-going and so Sydney is quite lively in the evenings—at least in the city centre. I'm looking forward to going there again someday.
The city that I visited most recently was Sydney. It's on the coast of South-East Australia and is one of the biggest cities in that country. It's most famous for it's opera house, which I went to on a tour. Nearby, there is a big bridge—I can't remember the name. It's shaped like an arch. I went there last month to visit a friend. There are many theatres, galleries and other cultural things to do there, but I spent most of my time just walking around. In the evenings, I went out to a few of the bars with my friend. They were a little expensive, but I enjoyed the atmosphere and we met some interesting people. There are still some old buildings from the colonial era and I took some photographs of them whenever I saw them on my walks. What makes the city special? I'd say that the people. Most people are friendly and cheerful. They seem very, optimistic. They are also very out-going and so Sydney is quite lively in the evenings—at least in the city centre. I'm looking forward to going there again someday.

第4题:

问答题
题目要求:  In this part of the test, the examiner reads out a scenario and gives you some prompt material in the form of pictures or words. You have 30 seconds to look at the task prompt, an example of which is below, and then about two minutes to discuss the scenario with your partner. After that, the examiner will ask you more questions related to the topic.Practice 1  For two or three candidates  I’m going to describe a situation.  Your company is going to rent offices. Talk together about the topics you could include when you decide to rent offices. Decide which 3 topics you think are most important.  * three minutes for groups of three candidates  Prompt material  Topics to include  ●Location  ●Cost  ●Transportation  Follow-up questions:  (l) Are facilities important when renting office? (Why? / Why not? )  (2) Do you think security system should be safe? (Why? / Why not? )  (3) Why do big companies also choose big office buildings? (Why? / Why not? )

正确答案: 【参考范例】
A: You see. Our company is thinking about renting offices. What do you think should be taken into consideration before making a decision?
B: I think first we should consider the location. The offices should be better in the commercial area of the city, for it is easier for our company to be found and to exchange information with other companies in the area.
A: You are right. A good location will allow a company to do business more efficiently.
B: Moreover, I think cost is another factor that we need to consider. If the location is in the commercial area, the cost of renting may be very high.
A: That’s true. If the cost of the location is too high, it will certainly exceed the company’s budget. But if the price is reasonable, we can take it. After all, the cost should be on the average of the city.
B: Absolutely. What about the transportation?
A: The location should have good transport connection, and the transportation should be very convenient, linking the bus stop, subway, high way, the airport or the harbor. Then, the customers can get to our company without too much difficulty. .
解析: 暂无解析

第5题:

问答题
Practice 1  Discussion—about 5 minutes  In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic.  For two candidates  Program for New Staff  Your company has found that ineffective time management is one of the major problem areas throughout the workforce. You have been asked to put forward some suggestions for improving the situation.  Discuss and decide together:  ● why poor time management can become a major problem in companies.  ● what procedures could be adopted to ensure that time is managed effectively.

正确答案: 【参考范例】
A: Hi. As you know, these days our company is sort of out of control. Don’t you think so?
B: Yeah. Everything appears to be in chaos here in our company. And that clearly has resulted from poor time management.
A: You mean poor time management has led to all these problems? Why?
B: When time is not well planned within a company, they usually do not distribute blocks of time to specified tasks. They do not have a definite clue of when they should finish a certain task.
A: I think they often ignore the ordering of priorities. I mean certain tasks need our prior attention. But in the company every task is treated equally, even though it is a very important task.
B: That’s the point. So time should be planned in line with the significance of the tasks we need to deal with.
A: So what do you think we can do in order to manage time effectively here in our company?
B: You mean what means we can adopt?
A: Sure. That’s what our boss is asking us to do, right?
B: Right. I think we’ve got a lot to do. First, we should make all the staff members aware of the importance of effective time management to our company.
A: Yes, I think instruction in time management will be useful for them, especially those in supervisory positions.
B: Great. Perhaps we can run a few training courses for them. If necessary, we may invite some professionals from outside to help us.
A: Another thing we can do is to make all the managers, or even every employee, think of a job description of their own. Only in this way, can they be pretty sure about what they are accountable for and what they are not.
B: Yes, that’s a good idea. And I think, the top managers of our company should make a set of rules with regard to what sort of jobs should be given priority to. In this way, we can confirm that significant tasks are handled first.
A: Good idea. So in conclusion, our company should run a few training courses, and every employee should write down a job description of their own.
B: And rules should be made about what sort of job should be given priority to.
解析: 暂无解析

第6题:

问答题
【参考范例六】PART 2Describe a person who is living near of you. You should say:  who the person is  how you got to know him/her  when you became the neighbour  and explain why you like to choose this person to talk about.You will have to talk about the topic for one or two minutes.You have one minute to think about what you’re going to say.You can make some notes to help you if you wish.

正确答案: I’d like to talk about Ms Li who is a close friend of my mother. We have been neighbours for many years. She practically watched me grow up. She is plump and good-looking with short hair and a round face .She has beautiful simple and she is always kind to people around. We often visit her. She is a warm-hearted person and is always ready to help others. She is an English teacher and sometimes I go to her house to ask her for help .I appreciate her because she is always patient to me and she always encourages me to continue studying English. Besides, she is a versatile person and good at dancing. She even organises a community dancing group. I think she’s sweet, kind and awesome lady. That’s why I wanted to talk about her.
解析:
考生应描述这位邻居是谁,跟他/她是怎么认识的;具体描述他/她的外貌特征和他/她的一些爱好等,并简单评价一下这位邻居。

第7题:

问答题
Practice 5  Discussion—about 5 minutes.  In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, and example of which is below, and then about 3 minutes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic.  For two candidates  Flexible Working Time  Your company wants a flexible working time. You are asked to discuss about it.  Discuss the situation and decide:  ● Is it practical or not  ● name the advantages and disadvantages  For three candidates  Flexible Work Time  Your company wants a flexible working time. You are asked to discuss about it.  Discuss the situation and decide:  ● Is it practical or not  ● name the advantages and disadvantages  ● If needed, cite the accurate example to fight for/against it.

正确答案: A: Well, the management’s proposal on flextime is today’s topic. What are your opinions on this?    .
B: I think our staff members would be happy with this practical idea. They have complained that the present working time is too restricted. They say the working time should be flexible.
A: In what ways?
B: The company should allow the staff to build up a credit of hours to entitle them to take a few hours or a day off.
A: But don’t you think there would be chaos?
B: What do you mean by “chaos”?
A: There would be no one in any department knowing who was in at what time. And people who phone the company or visit our company would get terribly confused.
B: Well, I’m sorry to interrupt. In my opinion, we should make cover arrangements. When people are sick or when people take holiday the same kind of arrangements is made.
A: Er. Mr. Brown, what are your views?
B: Frankly, I think it’s difficult for our section to have flexible time. There are three of us in our section and we work as a team. Therefore, if we had anyone off then we wouldn’t be able to manage.
解析: 暂无解析

第8题:

问答题
Practice 1  ‘Mini presentation’—about 6 minutes  In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas.  A  WHAT IS IMPORTANT WHEN MOTIVATING STAFF?  ● FINANCIAL BENEFITS  ● CAREER DEVELOPMENT OPPORTUNITIES  ●...  B  WHAT IS IMPORTANT WHEN SATISFYING CUSTOMERS?  ● A GOOD AFTER-SALES TEAM  ● MORE CUMMUNICATION WITH CUSTOMERS  ●...  C  WHAT IS IMPORTANT WHEN PREPARING FOR A JOB INTERVIEW?  ● STUDYING THE JOB ADVERTISEMENT  ● STUDYING THE COMPANY  ●...

正确答案: 【参考范例】
Sample A:
Well, I’m very interested in this topic—what’s important when motivating staff. As far as I am concerned, I think we should take three main important factors into consideration, that is, financial incentives, career development chances and an easy-going boss. Firstly, the most important factor should be the financial benefits. They may consist of good salary, bonus and other perks. As we know, instead of working for fun, most people work to live. And also as the saying goes, money can make the mare go, thus money is very important in develop staff’s motivationm. Secondly, career development chances are quite important. In reality, there is nobody who does not want to be promoted. If there are not any good career prospects in a job, staff will probably give up the job. Finally, an easy-going boss is also important. Nobody is willing to work with a difficult boss. In conclusion, financial incentives, career development chances and an easy-going boss are important in motivating staff.
Sample B:
Well, I’d like to talk about the important factors that are beneficial to improve customers’ satisfaction. Firstly, we need a group of outstanding after-sales service team. It is true that it is difficult to meet the demands of every customer, but our duties involve dealing with customers’ complaints and trying all manner of ways to solve their problems. In order to cultivate an efficient group of after-sales service team, we must arrange some staff training courses. Besides, we need to conduct researches on customers about whether they are satisfied with our products and in what aspects they are dissatisfied. On the basis of the result of the researches, we can make improvement. In a word, a excellent after-sales team and more communication with customers  can help improve customer satisfaction.
Sample C:
The objective of my talk is how to prepare for a job interview. I think the preparation mainly consists of studying the job advertisement, finding out information about the company and preparing yourself psychologically. First of all, you should study carefully the job advertisement so that you can match your qualifications, such as knowledge, abilities and skills, with the specifications required for the vacancy. You must make the interviewer believe that you have all the qualifications required, thus you are the right kind of person they are looking for. Secondly, you should know more about the company, for example its profile, requirements, existing problems, structure, campaigns and future plans. Finally, you should also prepare yourself psychologically and this will help you overcome stress. For example, rehearsing the interview with your friends is a good way of relaxation exercise that can put confidence in you.
解析: 暂无解析

第9题:

问答题
Practice 2  ‘Mini presentation’—about 6 minutes  In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas.  A  WHAT IS IMPORTANT WHEN…?  NEGOTIATING  ● COMPROMISE  ● DISPUTE  ●...  B  WHAT IS IMPORTANT WHEN…?  EMPLOYING TECHNICAL WRITERS  ● BEING ABLE TO WRITE WELL  ● MEETING TIGHT DEADLINES  ●...  C  WHAT IS IMPORTANT WHEN…?  MANAGING A COMPANY  ● COMMUNICATION  ● EXECLLENT MANAGER  ●...

正确答案: 【参考范例】
Mini-representation One:
I think when managing a company one of the most important features is communication. Good communication is necessary at all stages of the business process, which can contribute to a successful business.
Within individual companies internal communication occurs at, and between the various levels. Directors communicate with one another in term of the company’s overall strategy. They inform managers of their plans, and the managers then communicate with other employees to convey their messages. Negotiations are conducted with regard to pay and working conditions. Managers express their decisions and orders through good communication, which can achieve the aim of  improving morale and motivation. Employees also communicate with each other, for example, over production, wages and their spare activities.
Reliable and effective communication is one of the key elements which lead to efficient management of a company.
Question: Can you tell me other vital elements which result in efficient management of a company?
Answer: Many requirements are important for the efficient management of a company, both internal and external. We need good communication, good staff and managers, smooth flow of the capital, the full cooperation between the company, etc.
Mini-representation Two
Firstly, it is of very importance to be able to write well. This means not only knowing the basic rules of spelling, grammar and punctuation, but also having the competence to condense and organise sophisticated information to make it accessible to the public. A good writer must also be capable of dealing with meeting tight deadlines. Secondly, as far as career prospects are concerned, after acquiring valuable experience, many technical writers have the opportunity of working on managerial roles. They may then have the responsibility for the work of other writers within a particular company, or they may prefer to become contractors. This means selling their services through an agency employing many freelance technical writers, whose services are charged to companies at an hourly rate.
Question: What do you think which factor is more significant, being able to writer well or meeting tight deadlines? Why?
Answer: I think neither of them can be ignored. We need technical writers not only being able to write well but also being competent to meet tight deadlines.
解析: 暂无解析

第10题:

问答题
【参考范例九】A MuseumPart 2Describe a museum you’ve visited. You should say:what museum it is when it was built what exhibitions are displayed hereand explain why you choose this museum to talk about.You will have to talk about the topic for one or two minutes.You have one minute to think about what you’re going to say.You can make some notes to help you if you wish.

正确答案: I visited the Metropolitan Museum of Art, an art museum ,last summer. It was founded in 1870 by a group of American citizens which included businessmen and financiers, as well as leading artists and thinkers of the day, because they wanted to set up a museum to bring art and art education to the American people. It is on the eastern edge of Central Park, along ‘Museum Mile’ in New York City, United States.  Its permanent collection contains more than two million works of art. The main building is one of the world’s largest art galleries which was often called ‘the Met’ which maintains extensive holdings of African, Asian, Oceanic, Byzantine, and Islamic art. For example, I came across an Islamic art exhibition when I was there. Besides, there is also a much smaller location, which features medieval art, at ‘The Cloisters’ in Upper Manhattan. Represented in the permanent collection are works of art from classical antiquity and Ancient Egypt, paintings and sculptures from nearly all the European masters.
解析: 暂无解析

更多相关问题