剑桥商务英语证书考试(BEC)

问答题Practice 3  Discussion—about 5 minutes  In this part of the test you are given a discussion topic. You have 30 seconds to look at the task promptly, an example of which is below, and then about three minutes to discuss the topic with your partner. Afte

题目
问答题
Practice 3  Discussion—about 5 minutes  In this part of the test you are given a discussion topic. You have 30 seconds to look at the task promptly, an example of which is below, and then about three minutes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic.  For two candidates  Satisfaction Survey  The company you work for has conducted a satisfaction survey. We all know customer satisfaction is essential to the survival of our businesses.  You have been asked to find out whether customers are satisfied.  Discuss the situation together, and decide:  ● how to find out whether the customers are satisfied  ● what to ask in a customer satisfaction survey.
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第1题:

问答题
Practice 8  You should spend about 40 minutes on this task.  Write about the following topic:  Some people think people have benefited from modern communications technology, but other people think some people have not benefited at all. To what extent do you agree or disagree?  You should write at least 250 words.

正确答案: 【参考范文】
Daily communication tools make the distance between people shrink. There are various ways such as mobile phones, Facebook, Twitter and E-mail which changes our life from daily life to work style. As for the dramatic and rapid changes, people in all walks of life hold different opinions. Personally, it is a must to be tolerant of the new technological innovations.
It is undeniable that all these high-tech tools can alienate the virtual interpersonal relationship that exists between people. If we want to tell somebody something, we do not have to really see him, and we can send a short message, a E-mail, or leave one on Facebook. Regardless of the convenience, face-to-face conversations are still one of the best ways to understand each other.
High technologies provide us with more choices which can yield higher efficiency, which can be illustrated from three perspectives. Firstly, it is a useful time-saver for people greatly enjoy social life. Social network enable them to spare the trouble of heavy traffic in rush hours when they need to have contact with friends. Secondly, it is also a money-saver. Compared with the high cost of an official visit to someone or some place, chatting on-site or through telephone is much cheaper. If each company has an E-conference system, information sharing should never be a daydream in the era of information. Lastly, and most importantly, with the great help of new inventions, people may communicate with others without being limited to geographical difference. Namely, no matter where one stays, he or she can get in touch with people on the Internet at any time.
In summary, modem technologies are excellent assistants of our life and work, so it is wise to accept them and make full use of them properly.
解析: 暂无解析

第2题:

问答题
Practice 6  The interview-about 3 minutes  In this part the interlocutor asks questions to each of the candidates in turn. You in this part have to give information about yourself and express personal opinions.

正确答案: 【参考范例】
Q = Question A = Answer
Q: What’s your name? How to spell?
A:I am Alice. It’s spelled as A-L-I-C-E.
Q: What do you study?
A: I major in English in Peking University.
Q: What do you like about your study?
A: I learned about different cultures in English-speaking countries, which will be very useful in the future.
Q: Do you come from a large family or a small one?
A: My family is like many others. Due to the family planning policy in China, I have no brothers or sisters.
Q: When you choose a job, do you pay attention to its environment?
A: I would say yes. I wish to work in a skyscraping office building. Perhaps it’s because of vanity, since when I flaunt my working place, people would know it and admire.
Q: How do you think China’s membership in WTO benefit China?
A: Well, it’s a big topic to talk about. But I m sure it is beneficial to China and other WTO members as well. The common Chinese customers benefit most from it since prices of imported products are lower than before and the quality and after-sales services of national products are forced to improve.
Q: What do you think of the unemployment problem in China?
A: I think the unemployment problem is getting increasingly serious now. China is a country with a large population and there have always been surplus labors, Although not a big problem in the past under the planned economy system, but now enterprises could not handle the burden of a surplus labor force and many workers in state-owned enterprises are out of job. Something must be done about it before more serious problems emerge.
解析: 暂无解析

第3题:

You should spend no more than 40 minutes on this task. As part of a class assignment you have to write about the following topic. Millions of people every year move to English-speaking countries such as Australia , Britain or America , in order to study at school, college or university. Why do so many people want to study in English ? Why is English such an important international language? Give reasons for your answer. You should write at least 250 words.


正确答案:I am not surprise when I read in the newspapers that many people move to English speaking countries. I am an engineer in a process control since ten years and I understand the necessity of English language. For example when I read technical English specifications when I meet Japanese industrials to build together some electronic materials or when I go on holidays in Italy where the best way(for me)to communicate is to speak English. Therefore today it"s necessary to learn English and the best way is to study in English as soon as possible when we are at school but also when we have a job. It"s so important to communicate with foreigners because of work. For example: to sell foods in USA to build electronic cards with the Japanese to obtain a certification with FDA(American organization)in order to sell some pharmaceutical products. In fact it"s important for everybody: the workers the visitors the scientists etc... These are the main reason which explain why so many people go to English speaking countries(the best way to learn)and why English is such an important international language(the communication between many the people over the world).
I am not surprise when I read in the newspapers that many people move to English speaking countries. I am an engineer in a process control since ten years and I understand the necessity of English language. For example, when I read technical English specifications, when I meet Japanese industrials to build together some electronic materials or when I go on holidays in Italy where the best way(for me)to communicate is to speak English. Therefore, today, it"s necessary to learn English and the best way is to study in English as soon as possible when we are at school but also when we have a job. It"s so important to communicate with foreigners, because of work. For example: to sell foods in USA, to build electronic cards with the Japanese, to obtain a certification with FDA(American organization)in order to sell some pharmaceutical products. In fact, it"s important for everybody: the workers, the visitors, the scientists, etc... These are the main reason which explain why so many people go to English speaking countries(the best way to learn)and why English is such an important international language(the communication between many the people over the world).

第4题:

问答题
Practice 3  “Mini presentations”—about 6 minutes  In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas.  A: WHAT IS IMPORTANT WHEN...?  Selecting staff for overseas training:  ● Work experience  ● Command of the language of the target country  ●...  B: WHAT IS IMPORTANT WHEN...?  Conducting a market analysis:  ● Targeted customers/clients  ● Comparison with major competitors  ●…  C: WHAT IS IMPORTANT WHEN...?  Aiming to improve customer service:  ● Finding out customer needs  ● Dealing with complaints efficiently  ●…

正确答案: 【参考范例】
If you choose A:
When selecting staff for overseas training, their work performance must be taken into consideration. Selecting staff members with outstanding work performance for overseas   training will set a good example for other staff members, which may encourage them to   improve their work performance.
Moreover, it is also very important to consider their command of the language of the target country when selecting staff for overseas training. Staff members with a good command of the language of the target country will be able to understand instructions given by the overseas trainer well enough, participate in all training activities without language barrier, and communicate with the trainer or other trainees freely.
If you choose B:
When conducting a market analysis, it is very necessary to analyze the targeted customers/clients. This analysis may include collection and analysis of information about the targeted customers/clients in terms of gender , range of age, likes and dislikes and average income.
Furthermore, it helps to make a comparison with major competitors providing same or similar products/services.  There are several aspects that may be compared, for instance, financial strength, cost efficiency, impact of advertising, product/service range and special features of products/services.
If you choose C:
When aiming to improve customer service, first of all we should find out customer needs. Different approaches can be taken to collect information concerning customer needs, for example, designing a questionnaire for collecting most information, training a team for collecting and analyzing the information, etc.
In addition, dealing with complaints efficiently is also very important, which can be done in a variety of ways.
We may set up a hot line for customers to make complaints and train a team for handling customer complaints. The members of the team should be patient, enthusiastic and have good telephone manners and interpersonal skills.
It means a lot that every complaint is dealt with seriously by the team and the customer who makes a complaint is always informed of the final result.
It is advisable that a record of all complaints made by customers and how they have been dealt with be kept so that effective ways can be suggested as for how to deal with these complaints.
解析: 暂无解析

第5题:

问答题
Practice 5  Discussion—about 5 minutes.  In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, and example of which is below, and then about 3 minutes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic.  For two candidates  Flexible Working Time  Your company wants a flexible working time. You are asked to discuss about it.  Discuss the situation and decide:  ● Is it practical or not  ● name the advantages and disadvantages  For three candidates  Flexible Work Time  Your company wants a flexible working time. You are asked to discuss about it.  Discuss the situation and decide:  ● Is it practical or not  ● name the advantages and disadvantages  ● If needed, cite the accurate example to fight for/against it.

正确答案: A: Well, the management’s proposal on flextime is today’s topic. What are your opinions on this?    .
B: I think our staff members would be happy with this practical idea. They have complained that the present working time is too restricted. They say the working time should be flexible.
A: In what ways?
B: The company should allow the staff to build up a credit of hours to entitle them to take a few hours or a day off.
A: But don’t you think there would be chaos?
B: What do you mean by “chaos”?
A: There would be no one in any department knowing who was in at what time. And people who phone the company or visit our company would get terribly confused.
B: Well, I’m sorry to interrupt. In my opinion, we should make cover arrangements. When people are sick or when people take holiday the same kind of arrangements is made.
A: Er. Mr. Brown, what are your views?
B: Frankly, I think it’s difficult for our section to have flexible time. There are three of us in our section and we work as a team. Therefore, if we had anyone off then we wouldn’t be able to manage.
解析: 暂无解析

第6题:

问答题
Practice 7  You should spend about 40 minutes on this task.  Write about the following topic:  Universities should accept equal numbers of male and female students in every subject. To what extent do you agree or disagree?  You should write at least 250 words.

正确答案: 【参考范文】
Since feminist movement sprang up in the 1960s from North America and Europe, the social status of women has improved a lot globally. And the question of whether both genders should be treated equally is still a heat topic in various fields, of which a specific issue is: Should schools and universities balance the number of male and female students in every subject? Personally, I do not agree with this viewpoint.
Generally speaking, the term feminism can be used to describe a school of thought in circles such as politics, culture or economy emphasizing establishing equal rights and legal protections for women. Feminism has driven many subjects like political, cultural philosophical and sociological theories. It also refers to a movement in favor of gender equality and fight for women's rights and interests.
The real meaning of feminism, however, is often distorted and misunderstood. Absorbing equal number of male students and female students in every subject is not a genuine reflection of gender equality, as it imposes different subjects on both genders indiscriminately without considering the unique properties of each sex. The result would be nothing more than symbolic. In other words, equality is not illustrated by cold numbers, but genuine respect for women. It is undeniable that gender balance in every subject brings some benefits to women, allowing them to work with male classmates, to develop their abilities physically and psychologically, and to cultivate interpersonal relations.
All in all, universities decision makers should weight the requiring trait of a subject and evaluate the characteristics of each gender, and then assign appropriate quota. And the government should prudently reconsider the issue of gender equality and better the situation in real sense.
解析: 暂无解析

第7题:

问答题
Practice 6  You should spend about 40 minutes on this task.  Write about the following topic:  Some people believe that these environmental problems are too big for individuals to deal with, while others think that individuals should take some action. Discuss both views and give your opinion.  You should write at least 250 words.

正确答案: 【参考范文】
Nowadays, environmental protection has become an urgent task, and who should take the responsibility or more responsibility? Some experts believe that as long as all the citizens take actions on to protect the environment, could the pollution problem be solved. On the contrary, others think that some problems are too big for citizens and the government should take the duty. Personally, the two sides can not be separated.
There are at least three things which are within individual’s reach: Firstly, developing green habits is contributing to the environment. It is a good one to conserve nonrenewable resources in daily routines. Not only should people make full use of the nonrenewable resources but also try to use some alternative ones. Secondly, it is fashionable for young people to follow the new trend called the low-carbon lifestyle. The idea of “low carbon” is to complete daily routines without discharging much waste. Lastly, people can also enhance the green awareness day by day as the society makes progress. If people have environmental-friendly values, they will protect the local surroundings without deliberate reminders.
Individuals, however, can not do everything as their capabilities are limited. Firstly, as for some huge constructions like dams or power stations, it is impossible for individuals to build or even think about them out of the restriction of funds and labors. Furthermore, individuals do not have force to stop illegal damages to the environment. Only if the legislative authorities draw up and put into practice relevant laws can citizens have rules to obey and can the destroyers be punished based on legal grounds. Lastly, citizens can only realize the importance on their own, but there is little chance to popularize these ideas to the public, so the media should make more effort by designing a theme TV program about eco-protection for the general public to have a full awareness of eco-protection.
As is mentioned above, protecting the local environment is the obligation for both individuals and the government. The government should make more efforts and build a platform on which citizens can have the chance to make some contributions.
解析: 暂无解析

第8题:

问答题
Practice 1  ‘Mini presentation’—about 6 minutes  In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas.  A  WHAT IS IMPORTANT WHEN MOTIVATING STAFF?  ● FINANCIAL BENEFITS  ● CAREER DEVELOPMENT OPPORTUNITIES  ●...  B  WHAT IS IMPORTANT WHEN SATISFYING CUSTOMERS?  ● A GOOD AFTER-SALES TEAM  ● MORE CUMMUNICATION WITH CUSTOMERS  ●...  C  WHAT IS IMPORTANT WHEN PREPARING FOR A JOB INTERVIEW?  ● STUDYING THE JOB ADVERTISEMENT  ● STUDYING THE COMPANY  ●...

正确答案: 【参考范例】
Sample A:
Well, I’m very interested in this topic—what’s important when motivating staff. As far as I am concerned, I think we should take three main important factors into consideration, that is, financial incentives, career development chances and an easy-going boss. Firstly, the most important factor should be the financial benefits. They may consist of good salary, bonus and other perks. As we know, instead of working for fun, most people work to live. And also as the saying goes, money can make the mare go, thus money is very important in develop staff’s motivationm. Secondly, career development chances are quite important. In reality, there is nobody who does not want to be promoted. If there are not any good career prospects in a job, staff will probably give up the job. Finally, an easy-going boss is also important. Nobody is willing to work with a difficult boss. In conclusion, financial incentives, career development chances and an easy-going boss are important in motivating staff.
Sample B:
Well, I’d like to talk about the important factors that are beneficial to improve customers’ satisfaction. Firstly, we need a group of outstanding after-sales service team. It is true that it is difficult to meet the demands of every customer, but our duties involve dealing with customers’ complaints and trying all manner of ways to solve their problems. In order to cultivate an efficient group of after-sales service team, we must arrange some staff training courses. Besides, we need to conduct researches on customers about whether they are satisfied with our products and in what aspects they are dissatisfied. On the basis of the result of the researches, we can make improvement. In a word, a excellent after-sales team and more communication with customers  can help improve customer satisfaction.
Sample C:
The objective of my talk is how to prepare for a job interview. I think the preparation mainly consists of studying the job advertisement, finding out information about the company and preparing yourself psychologically. First of all, you should study carefully the job advertisement so that you can match your qualifications, such as knowledge, abilities and skills, with the specifications required for the vacancy. You must make the interviewer believe that you have all the qualifications required, thus you are the right kind of person they are looking for. Secondly, you should know more about the company, for example its profile, requirements, existing problems, structure, campaigns and future plans. Finally, you should also prepare yourself psychologically and this will help you overcome stress. For example, rehearsing the interview with your friends is a good way of relaxation exercise that can put confidence in you.
解析: 暂无解析

第9题:

问答题
Practice 2  ‘Mini presentation’—about 6 minutes  In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas.  A  WHAT IS IMPORTANT WHEN…?  NEGOTIATING  ● COMPROMISE  ● DISPUTE  ●...  B  WHAT IS IMPORTANT WHEN…?  EMPLOYING TECHNICAL WRITERS  ● BEING ABLE TO WRITE WELL  ● MEETING TIGHT DEADLINES  ●...  C  WHAT IS IMPORTANT WHEN…?  MANAGING A COMPANY  ● COMMUNICATION  ● EXECLLENT MANAGER  ●...

正确答案: 【参考范例】
Mini-representation One:
I think when managing a company one of the most important features is communication. Good communication is necessary at all stages of the business process, which can contribute to a successful business.
Within individual companies internal communication occurs at, and between the various levels. Directors communicate with one another in term of the company’s overall strategy. They inform managers of their plans, and the managers then communicate with other employees to convey their messages. Negotiations are conducted with regard to pay and working conditions. Managers express their decisions and orders through good communication, which can achieve the aim of  improving morale and motivation. Employees also communicate with each other, for example, over production, wages and their spare activities.
Reliable and effective communication is one of the key elements which lead to efficient management of a company.
Question: Can you tell me other vital elements which result in efficient management of a company?
Answer: Many requirements are important for the efficient management of a company, both internal and external. We need good communication, good staff and managers, smooth flow of the capital, the full cooperation between the company, etc.
Mini-representation Two
Firstly, it is of very importance to be able to write well. This means not only knowing the basic rules of spelling, grammar and punctuation, but also having the competence to condense and organise sophisticated information to make it accessible to the public. A good writer must also be capable of dealing with meeting tight deadlines. Secondly, as far as career prospects are concerned, after acquiring valuable experience, many technical writers have the opportunity of working on managerial roles. They may then have the responsibility for the work of other writers within a particular company, or they may prefer to become contractors. This means selling their services through an agency employing many freelance technical writers, whose services are charged to companies at an hourly rate.
Question: What do you think which factor is more significant, being able to writer well or meeting tight deadlines? Why?
Answer: I think neither of them can be ignored. We need technical writers not only being able to write well but also being competent to meet tight deadlines.
解析: 暂无解析

第10题:

问答题
Practice 1  You should spend about 40 minutes on this task.  Write about the following topic:  Multi-cultural societies, in which there is a mixture of different ethnic peoples, bring more benefits than drawbacks to a country. To what extent do you agree or disagree?  You should write at least 250 words.

正确答案: 【参考范文】
As a popular slogan goes, The whole globe is just a meter away. With the development of technology, the entire world shrinks into a village in a few decades, which brings about more clashes among people from different races. Someone pushes the so-called solution forward that it is better to divide people into groups according to races. However, this can never solve the problem but only aggravate it.
Admittedly, living in a multi-cultural community with full freedom and without any restriction is a nightmare for everyone indeed. The racial conflicts and residential differentiation would be a huge barrier for all the residents living together. However, if they can do everything cautiously by taking the cultural differences into account, living in this kind of surroundings will offer a great opportunity to enjoy much more communication worldwide in one's short lifetime, which will attract countless people to look forward to the multi-cultural life experience.
Obviously, among all the benefits of multi-cultural society, the following two reasons should, at least, be specially mentioned: First, The colorful and diverse community can deepen the understanding between one people and another. In other words, if people plan to imitate others' custom or behaviour, it is better to understand it before their copying it. Second, it is a shame and inhumane for all modem citizens to discriminate anyone living in any circumstance. In fact, all the people are nothing but simply and most importantly, all creatures have the equal right to live on the earth, so it is not necessary to hold some stereotypes against others. Multi-cultural society is a remarkable stage in history, and more likely it is warfare against the Racism, which will finally succeed without any doubt.
As is mentioned above, racism and multi-culture are contradictory with each other, which should be sensibly solved. As capable human beings, we may regard others’ lifestyles improper, but we should respect them no matter whether we like them or not.
解析: 暂无解析

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