剑桥商务英语证书考试（BEC）
问答题Practice 4 ● Your manager is keen to improve work efficiency among the staff. He has asked you to introduce to your fellow staff members practices to improve time management. ● Write the report for your manager, including the following information:
题目
问答题
Practice 4 ● Your manager is keen to improve work efficiency among the staff. He has asked you to introduce to your fellow staff members practices to improve time management. ● Write the report for your manager, including the following information: ● the importance of planning work time effectively, ● practices to improve time management, ● steps to follow in carrying out the practices.
参考答案和解析
正确答案：
【参考范文】
To: Manager
From: Will Smith
Date: Oct.23, 2012
Subject: Time Management
Introduction
I am glad to be tasked with this report on improving the efficiency of our work. I am with you that because of the fact that we do not plan our time well, we are not highly efficient. As a famous saying goes, “Time passes very fast, however, it is fair to everybody, not giving one a second more, and also not giving others one second less. It all depends on how you can make use of it.” As a result, if we can improve our time management skills, we could do our jobs efficiently, punctually, and also easily.
Recommendations
There are many means of helping us plan our working time. The best way to realize this is to get every staff to have their daily, weekly, and even monthly work plan. Therefore, it is necessary for us to look at our yearly performance goals, and break it into a monthly plan, i.e, within this month we will need to finish a certain task. People can by themselves decide on which date they would like to work on this. To manage time also means that we will need to handle interruptions. I would propose to our people that we cope with them, but also we need to remember our priorities, our monthly and yearly objective. If they have difficulty balancing them, I recommend that they let you make decisions for them.
The calendar function of Microsoft Office Inbox can do people a favor to plan their time. They will be suggested to put in calendar their planned job and task so that we can take a look and see whether they are doing it well or not.
To: Manager
From: Will Smith
Date: Oct.23, 2012
Subject: Time Management
Introduction
I am glad to be tasked with this report on improving the efficiency of our work. I am with you that because of the fact that we do not plan our time well, we are not highly efficient. As a famous saying goes, “Time passes very fast, however, it is fair to everybody, not giving one a second more, and also not giving others one second less. It all depends on how you can make use of it.” As a result, if we can improve our time management skills, we could do our jobs efficiently, punctually, and also easily.
Recommendations
There are many means of helping us plan our working time. The best way to realize this is to get every staff to have their daily, weekly, and even monthly work plan. Therefore, it is necessary for us to look at our yearly performance goals, and break it into a monthly plan, i.e, within this month we will need to finish a certain task. People can by themselves decide on which date they would like to work on this. To manage time also means that we will need to handle interruptions. I would propose to our people that we cope with them, but also we need to remember our priorities, our monthly and yearly objective. If they have difficulty balancing them, I recommend that they let you make decisions for them.
The calendar function of Microsoft Office Inbox can do people a favor to plan their time. They will be suggested to put in calendar their planned job and task so that we can take a look and see whether they are doing it well or not.
解析：
暂无解析
如果没有搜索结果，请直接 联系老师 获取答案。
相似问题和答案
第1题：
Write a memo in about 50 words. You are the Personnel Manager of a company, and have been approached by your IT Department to recruit three new members of staff. Write a memo to Miss Kate Bush, the Manager of the IT Department, ·informing her you have received over 100 applications and have selected 10 candidates for interview, ·telling her you will write to the candidates inviting them for interview, and ·asking her to tell you the time and the place of the interview.
To: Miss Kate Bush
From: your name, Personnel Manager
Subject: IT Department job interview
Date: April 18, 2013
I have received over 100 applications for the three new positions in the IT Department and have put together a short list of 10 candidates. I will shortly write to the candidates inviting them for interview. Please let me know when and where you would like the interview to take place so that I can inform the candidates when I write to them.
略
第2题：
问答题
Practice 5 ● You are on a business trip to one of your company’s factories in Paris to inspect some machines in trouble. You are asked to report to your Department Manager about your work progress there. ● Write a memo ● telling him what you have done so far, ● stating what the trouble is, ● saying what you are going to do next. ● Write 40—50 words on the opposite page.
正确答案：
【参考范文】
To: Mr. Bill Gates
From: John Black
Date: 2 March 2009
Subject: Work Progress
I’ve been inspecting the machines which are reported to be in troubles since the day I arrived in Paris. It turns out that something goes wrong with the engines, so I decide to call the machine manufacturers tomorrow and ask their technicians to do something about it.
To: Mr. Bill Gates
From: John Black
Date: 2 March 2009
Subject: Work Progress
I’ve been inspecting the machines which are reported to be in troubles since the day I arrived in Paris. It turns out that something goes wrong with the engines, so I decide to call the machine manufacturers tomorrow and ask their technicians to do something about it.
解析：
暂无解析
第3题：
— You are the manager of the marketing department in your company. A new assistant manager has recently been appointed and will start work soon.
— Write an email to all staff in the department:
— explaining the need for the appointment
— saying when the assistant manager will start work
— describing the experience the assistant manager has.
— Write 40 - 50 words.
From: Candace Woodward
To: All marketing staff
Subject: New assistant manager
正确答案：To support our strategy of growing sales in our Asian and African markets a new position of assistant manager has been created. Paul Fisher has been appointed and will start on 1st September Paul has worked for several years in marketing toys concentrating on the Far East.
To support our strategy of growing sales in our Asian and African markets, a new position of assistant manager has been created. Paul Fisher has been appointed, and will start on 1st September Paul has worked for several years in marketing toys, concentrating on the Far East.
To support our strategy of growing sales in our Asian and African markets, a new position of assistant manager has been created. Paul Fisher has been appointed, and will start on 1st September Paul has worked for several years in marketing toys, concentrating on the Far East.
第4题：
问答题
Task I(10 marks) You are a member of an organisation which meets regularly at a particular restaurant. The most recent meal you had there was not satisfactory, and you were very disappointed with the quality of the food and the behaviour of the staff. Write a letter to the manager of the restaurant. Explain what was wrong with the meal and the service, and suggest what he/she should do to ensure that you and your group return to the restaurant.You should write about 100 words. You do NOT need to write your own address.
正确答案：
Dear Manager,
I am writing to deliver my complaint about the quality of food and the bad manners of your staff.
I am a member of the Environment Protection Organization. We regularly meet at your restaurant to have meals. However, to my great disappointment, recently the food served in your restaurant was not as delicious and clean as before. What’s more, some of your staff were quite cold and impatient to us.
I hope you would take it into serious consideration and take measures. I earnestly hope to see the improvement so that we could come back to enjoy your meals as used to be.
Sincerely yours,
Li Ming
Dear Manager,
I am writing to deliver my complaint about the quality of food and the bad manners of your staff.
I am a member of the Environment Protection Organization. We regularly meet at your restaurant to have meals. However, to my great disappointment, recently the food served in your restaurant was not as delicious and clean as before. What’s more, some of your staff were quite cold and impatient to us.
I hope you would take it into serious consideration and take measures. I earnestly hope to see the improvement so that we could come back to enjoy your meals as used to be.
Sincerely yours,
Li Ming
解析：
暂无解析
第5题：
问答题
Practice 5 ● The company you work for has decided to join a scheme in which members of staff exchange places for six months with people from other companies overseas. ● The Chief Executive has asked you to suggest which members of staff should be the first to take part in this scheme and why. ● Write your proposal for the Chief Executive: ● suggesting which members of staff should be chosen and why they are suitable ● describing what their current responsibilities are ● explaining what these staff could learn from the exchange scheme ● outlining the benefits to the company as a whole of its participation in the scheme. ● Write 250~300 words on the separate answer paper provided.
正确答案：
【参考范文】
Subject: Choosing employees for staff exchange scheme
As requested, I am submitting this report so as to give recommendations on selecting members of staff as the first to participate in a scheme in which members of staff exchange places for six months with people from other companies in England.
As for the ideal candidate, he or she will be a qualified accountant with no less than 3 years’ hands-on experience. He/she is expected to be confident and possesses excellent interpersonal and communication skills in English language. It will be an asset if he/she has a good understanding of American environment and culture.
I believe that most of the junior managers at the financial department are qualified for this scheme, for they can meet the requirements and obviously have an edge over staff of other departments. Their responsibility is about the financial control of the businesses, which includes accounting matters, cash flow management and negotiation with suppliers. Moreover, they can offer commercial support to the local managers and are heavily engaged in operational level, while managing overseas
With this scheme, staff will be more exposed to a different environment, which is bound to broaden their horizon, improve their English and sharpen their skills. I am certain that staff will have an indepth knowledge of and exposure to managing overseas businesses. Surely it would turn out to be a most rewarding experience to them as well. Exposed to different culture, the selected members will be able to share their knowledge with those never been out of China.
Providing staff with a unique experience of working overseas will boost their morale and make them valuable assets for the company. Their knowledge can also be used to expand operation home and abroad. Therefore, it will end up benefiting the company greatly.
Subject: Choosing employees for staff exchange scheme
As requested, I am submitting this report so as to give recommendations on selecting members of staff as the first to participate in a scheme in which members of staff exchange places for six months with people from other companies in England.
As for the ideal candidate, he or she will be a qualified accountant with no less than 3 years’ hands-on experience. He/she is expected to be confident and possesses excellent interpersonal and communication skills in English language. It will be an asset if he/she has a good understanding of American environment and culture.
I believe that most of the junior managers at the financial department are qualified for this scheme, for they can meet the requirements and obviously have an edge over staff of other departments. Their responsibility is about the financial control of the businesses, which includes accounting matters, cash flow management and negotiation with suppliers. Moreover, they can offer commercial support to the local managers and are heavily engaged in operational level, while managing overseas
With this scheme, staff will be more exposed to a different environment, which is bound to broaden their horizon, improve their English and sharpen their skills. I am certain that staff will have an indepth knowledge of and exposure to managing overseas businesses. Surely it would turn out to be a most rewarding experience to them as well. Exposed to different culture, the selected members will be able to share their knowledge with those never been out of China.
Providing staff with a unique experience of working overseas will boost their morale and make them valuable assets for the company. Their knowledge can also be used to expand operation home and abroad. Therefore, it will end up benefiting the company greatly.
解析：
暂无解析
第6题：
Write a memo in about 50 words. You are a department manager. A new copying machine has been installed in your department. Write a memo to tell your staff members to be careful in using the newly-installed photocopier. Your instructions should include the following particulars: ·Ask them not to use it for too long at a time. ·Ask them to switch off the machine after use. ·Encourage them to offer suggestions for the care of the machine.
To：all staff members
From：department manager.
Subject：the proper use of photocopier
Date：18 April，2013
Recently a new copying machine has been installed in our department.This has brought US much convenience at work.In order to keep US benefiting from this newly installed photocopier，all of us must operate it in a proper way so that the photocopier can function smoothly.
I would like to suggest the following：
A.Do not use if for too long at a time since long-time operation without stop is likely to lead to breakdown of the machine.
B.Remember to switch off the photocopier after use for the reason of safety as well as saving electricity.
It is our common responsibility to keep the photocopier in a good condition.Any suggestion for the good care of the machine is welcome.
略
第7题：
问答题
Practice 5 ● Your company has decided to invest some of this year’s exceptionally high profits in one of the following areas: ● New company buses ● Culture comparative Courses ● Special bonus payments. ● You have been asked to write a report recommending how the profits should be invested and what benefits they would bring respectively. ● Write 200-250 words on your Answer Sheet.
正确答案：
【参考范文】
Introduction
The purpose of this report is to analyze how the company should reinvest its profits this year. Options under consideration include purchasing new company buses, providing language training courses and paying special bonuses.
Findings
Options under consideration
New company buses
Despite that the motorcade of company buses are aged, they are still good enough to use. They are equipped with comfortable sofa seats, air-conditioning system and even karaoke. Therefore, their hardware is definitely not out of date. In addition, engines of these vehicles were only replaced last year, and they all came from Bolvo which run very smoothly. As a result, new company buses would be out of the question.
Culture comparative courses
Since the company is planning to increase its international market shares, especially in China and Japan, attending culture comparative courses would be very help for employees to deal with business partners and customers in those regions. Furthermore, courses would also increase cohesion, that is to say, staff members would get on with each other as classmates. They would certainly keep in memory this special period of happy time for many years to come. Therefore, the idea of investing in culture comparative courses is not bad.
Special bonus payments
As is known to all, special bonus payments would stimulate motivations. However, they would not have immediate improvement on the company’s overall performances. In addition, there’s also a potential hazard regarding the resentment of stall ineligible for the payments. If a precedent for future payments is set, think about what we shall do then to boost the morale in a rainy day. Therefore, it would be unwise to invest in bonus payments.
Recommendations
To conclude, investing in culture comparative courses will achieve a win-win situation for both the company and staff. It is recommended that the company arrange courses in Chinese and Japanese for employees who have contact with partners and customers in the above regions. As for other members of staff who are interested, they should also be encouraged to participate in.
Introduction
The purpose of this report is to analyze how the company should reinvest its profits this year. Options under consideration include purchasing new company buses, providing language training courses and paying special bonuses.
Findings
Options under consideration
New company buses
Despite that the motorcade of company buses are aged, they are still good enough to use. They are equipped with comfortable sofa seats, air-conditioning system and even karaoke. Therefore, their hardware is definitely not out of date. In addition, engines of these vehicles were only replaced last year, and they all came from Bolvo which run very smoothly. As a result, new company buses would be out of the question.
Culture comparative courses
Since the company is planning to increase its international market shares, especially in China and Japan, attending culture comparative courses would be very help for employees to deal with business partners and customers in those regions. Furthermore, courses would also increase cohesion, that is to say, staff members would get on with each other as classmates. They would certainly keep in memory this special period of happy time for many years to come. Therefore, the idea of investing in culture comparative courses is not bad.
Special bonus payments
As is known to all, special bonus payments would stimulate motivations. However, they would not have immediate improvement on the company’s overall performances. In addition, there’s also a potential hazard regarding the resentment of stall ineligible for the payments. If a precedent for future payments is set, think about what we shall do then to boost the morale in a rainy day. Therefore, it would be unwise to invest in bonus payments.
Recommendations
To conclude, investing in culture comparative courses will achieve a win-win situation for both the company and staff. It is recommended that the company arrange courses in Chinese and Japanese for employees who have contact with partners and customers in the above regions. As for other members of staff who are interested, they should also be encouraged to participate in.
解析：
暂无解析
第8题：
—You work for a small chain of clothing stores. The Managing Director has asked you to write a short report on last month's performance.
—Look at the charts and table below, on which you have already made some handwritten notes.
—Then, using all your handwritten notes, write the report for your Managing Director
—Write 120-140 words.
正确答案：To: Chris Sutcliffe Managing Director
From: Lynn Dent
Subject: Performance in November
This report covers November's results in branches A-D compared with those in October
MO NTH LY TURN OVER
Only branch A saw an improvement in turnover which was probably the result of an advertising campaign in the local media. Neither branch B nor branch D reported any change while in branch C turnover fell considerably
STAFF TURNOVER
The only significant changes in staff turnover were in branches C and D. In C it rose sharply from 2% to 8% mainly because of dissatisfaction with the new manager on the other hand there was an improvement in branch D's previous high level of 10%.
SALES BY PRODUCTTYPE
Women's clothes which are already the best selling goods increased from 60 to 65% of total sales at the expense 'of men's clothing. Children's clothes were unchanged at 20%.
To: Chris Sutcliffe, Managing Director From: Lynn Dent Subject: Performance in November This report covers November's results in branches A-D, compared with those in October MO NTH LY TURN OVER Only branch A saw an improvement in turnover, which was probably the result of an advertising campaign in the local media. Neither branch B nor branch D reported any change, while in branch C turnover fell considerably STAFF TURNOVER The only significant changes in staff turnover were in branches C and D. In C it rose sharply, from 2% to 8%, mainly because of dissatisfaction with the new manager on the other hand, there was an improvement in branch D's previous high level of 10%. SALES BY PRODUCTTYPE Women's clothes, which are already the best selling goods, increased from 60 to 65% of total sales, at the expense 'of men's clothing. Children's clothes were unchanged, at 20%.
To: Chris Sutcliffe, Managing Director From: Lynn Dent Subject: Performance in November This report covers November's results in branches A-D, compared with those in October MO NTH LY TURN OVER Only branch A saw an improvement in turnover, which was probably the result of an advertising campaign in the local media. Neither branch B nor branch D reported any change, while in branch C turnover fell considerably STAFF TURNOVER The only significant changes in staff turnover were in branches C and D. In C it rose sharply, from 2% to 8%, mainly because of dissatisfaction with the new manager on the other hand, there was an improvement in branch D's previous high level of 10%. SALES BY PRODUCTTYPE Women's clothes, which are already the best selling goods, increased from 60 to 65% of total sales, at the expense 'of men's clothing. Children's clothes were unchanged, at 20%.
第9题：
问答题
Practice 6 ● Your company wants to choose a new Overseas Sales Manager. You are asked to draft a want-advertisement to be posted on the Internet of your company. ● Write an e-mail to all staff: ● stating what position is wanted and what abilities are required, ● saying what documents are needed when applying, ● pointing out for how long this position holds. ● Write 30—40 words on the opposite page.
正确答案：
【参考范文】
To: All staff
From: Mary Brown
Date: 6 June 2008
Subject: An Overseas Sales Manager Wanted
Dear all,
A new Overseas Sales Manager is needed for the next financial year in France. The applicants should have three years’ working experience abroad and strong leadership skills. Fluent French ability will be an asset. Please take your CV and Reference documents when applying for the position.
Thanks!
To: All staff
From: Mary Brown
Date: 6 June 2008
Subject: An Overseas Sales Manager Wanted
Dear all,
A new Overseas Sales Manager is needed for the next financial year in France. The applicants should have three years’ working experience abroad and strong leadership skills. Fluent French ability will be an asset. Please take your CV and Reference documents when applying for the position.
Thanks!
解析：
暂无解析
第10题：
问答题
Practice 1 ● You are the training manager of a company which has won a large export order. You have been asked to organise foreign language training for some of your staff. ● Write a memo to staff: ● explaining why the courses are necessary, ● saying which members of staff should attend, ● announcing when the courses will start. ● Write 40-50 words on a separate sheet.
正确答案：
【参考范文】
Memo
To:
From:
Date:
Subject:
Memo
To: All staff
From: The Training Manager
Date: 1 March, 2012
Subject: A Foreign Language Training Course
I was told a foreign language training course needs to be organized for some employees because of the large export order we received recently. It will start next Monday. Those who are involved in the orders should attend the course.
Memo
To:
From:
Date:
Subject:
Memo
To: All staff
From: The Training Manager
Date: 1 March, 2012
Subject: A Foreign Language Training Course
I was told a foreign language training course needs to be organized for some employees because of the large export order we received recently. It will start next Monday. Those who are involved in the orders should attend the course.
解析：
暂无解析