220-702

单选题Users have stated that all their printouts from a networked printer consist of random characters.The technician should:（）A perform a virus scan.B replace the fuser.C reinstall the printer drivers.D reinstall the printer firmware.

题目
单选题
Users have stated that all their printouts from a networked printer consist of random characters.The technician should:（）
A

perform a virus scan.

B

replace the fuser.

C

reinstall the printer drivers.

D

reinstall the printer firmware.

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相似问题和答案

第1题：

A user is unable to print to the network printer. A print job appears in their print queue and cannotbe deleted. The user has the correct permissions to modify and delete print jobs. All other users are able to print to the network printer. Which of the following procedures should the technician try FIRST?（）

A. Cycle the power on the network printer.

B. Verify the network cable is connected to the printer.

C. Reinstall the printer driver.

D. Restart the print spooler service.


参考答案：D

第2题：

You are the network administrator for Ezonexam.com. You configure a shared printer on a Windows 2000 Server computer. The printer connects to a Hewlett Packard JetDirect print device that uses DLC. This print device is on the same network segment as the server.

Six months later, you relocate the print device to a different network segment. Users report that they are able to send print jobs to the printer but that their print jobs no longer print.

You need to ensure that the printer and the print device are working properly. What should you do?

A．Configure the JetDirect print device to use DHCP.

B．Uninstall and reinstall the DLC protocol from the server.

C．Configure the printer and the JetDirect print device to use the LPR printing protocol.

D．Delete the printer. Re-create the printer by using DLC to connect to the JetDirect print device.


正确答案：D
解析：Explanation: In this scenario the DLC protocol has to be configured on the Printer. The print device was in use on a different network segment, but the computer that serves as a print server must be on the same segment as the printer device because DLC is not routable.

Incorrect answers:
A: This print device uses DLC, not TCP/IP therefore it does not require DHCP to provide it with an IP address.

B: The server will no longer be functioning as a print server, therefore we should not reinstall the DLC protocol on the server.

C: The LPR printing protocol is used in UNIX environments.

第3题：

You want to connect your Windows 2000 Professional computer to a new color laser printer. The printer is Plug and Play compliant. The printer is included on the current Hardware Compatibility List (HCL).

You are a member of the Sales organizational unit (OU). You want to share the printer with other users in the Sales Organizational Unit.

You plug the printer into the LPT port on the back of the computer. You then attempt to install the 32-bit application printer software that came with the printer. During the installation you receive an error message as shown in the exhibit.

What should you do before you share the printer to other users in the Sales OU?

A．Change the LPT port settings to enable legacy Plug and Play detection on your computer.

B．Change the LPT port setting to bidirectional in the BIOS on your computer. Then reinstall the printer software.

C．Connect the printer to another computer in the Sales Organizational Unit. Then install the device drivers for the printer.

D．Obtain and install WDM-compliant device drivers and printing software for the printer.


正确答案：D
解析：Explanation: An error message with a reference to the print.dll file indicates a problem with the printer driver. The current print driver should be replaced with a WDM-compliant driver. WDM-compliant drivers and WDM-compliant printing software should be used to assure that the printers and the print devices work well in Windows 2000. The Windows Driver Model (WDM) provides a common model for device drivers across Windows 98 and Windows 2000 and would thus work in both Windows 98 and Windows 2000.

Incorrect answers:
A: The computer is a modern color laser printer, which is included in the Hardware Compatibility List (HCL). It is therefore not a legacy device. Therefore enabling legacy plug and play detection of the print port will not solve the problem in this scenario.

B: Bidirectional support enables communication between the physical print device and the Windows 2000 printer. This enables the print device to send status messages like "Low toner". Bidirectional support would not help with driver problems.

C: A printer driver is already installed, but the driver is not compatible with Windows 2000. You therefore need to install a WDM-compliant driver.

第4题：

A technician receives a printer that is printing ink smudges on random sheets of paper. Which of the following should the technician try FIRST？（）

  • A、Replace the printer.
  • B、Replace print head assembly.
  • C、Clean the print head.
  • D、Use a different brand of paper.

正确答案:C

第5题：

A user states that the inkjet printer is printing streaks on documents. Which of the following wouldresolve the issue?（）

  • A、Use the printer’s clean option.
  • B、Replace the printer data cable.
  • C、Print the demo page from the printer.
  • D、Reinstall the drivers.

正确答案:A

第6题：

Which of the following should the technician do FIRST when removing a paper jam?()

A. Open all the doors in the printer.

B. Clear the print queue.

C. Turn the printer off.

D. Take the printer offline.


参考答案：C

第7题：

A user states that the laser printer is leaving a black line on all pages being printed. Which of thefollowing is the MOST likely cause and solution for this issue?（）

  • A、Faulty driver; reinstall or update driver
  • B、Bad fuser; place service call to printer manufacturer.
  • C、Excess toner on drum; perform maintenance (e.g. clean drum surface).
  • D、Deteriorating rollers and worn brushes; replace rollers and brushes.

正确答案:C

第8题：

A user states that the laser printer is leaving a black line on all pages being printed. Which of thefollowing is the MOST likely cause and solution for this issue?()

A. Faulty driver; reinstall or update driver

B. Bad fuser; place service call to printer manufacturer.

C. Excess toner on drum; perform maintenance (e.g. clean drum surface).

D. Deteriorating rollers and worn brushes; replace rollers and brushes.


参考答案：C

第9题：

A user installs a laser jet printer on a Windows XP desktop. The user states that Windows XPgeneric printer drivers were used. When the user prints a document, the pages are printing out with random symbols, letters, and numbers. Which of the following should the technician do?（）

  • A、Download manufacturer printer drivers
  • B、Restart the printer spooler
  • C、Check for Microsoft Windows updates
  • D、Check Device Manager

正确答案:A

第10题：

A technician receives a dot matrix printer for repair and the work order states that the printer is only printing one-half of each character. Which of the following should the technician replace？（）

  • A、print head
  • B、fuser
  • C、injector
  • D、print nozzle

正确答案:A

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