单选题A technician is setting up a new inkjet printer and notices that the images appear hazy. Which of the following should the technician perform FIRST to resolve the issue?（）A Refill the cartridgesB Replace the tonerC Replace the network cableD Calibrate

第1题：

Which of the following should a technician do FIRST to troubleshoot a users network connectivity problem？（）

• A、Run TRACERT from the users workstation.
• B、Start with the Last Known Good Configuration and reboot the computer.
• C、Replace the network interface card （NIC）.
• D、PING the users workstation.

第2题：

Mike, a technician, is troubleshooting a printer issue. The print spooler for a local printer continues to fill up with new jobs and no jobs are being processed at the printer. Which of the following is MOST likely the cause?（）

• A、The network connection is unavailable.
• B、The printer is offline.
• C、The user does not have the proper security permissions.
• D、The print spooler is stopped.

第3题：

第4题：

A technician receives a dot matrix printer for repair and the work order states that the printer is only printing one-half of each character. Which of the following should the technician replace？（）

• A、print head
• B、fuser
• C、injector
• D、print nozzle

第5题：

The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）

• A、Verity full system functionality
• B、Identify the main problem and question the user
• C、Document their findings, actions, and outcomes
• D、Escalate the issue to upper management

第6题：

A user states that the inkjet printer is printing streaks on documents. Which of the following wouldresolve the issue?（）

• A、Use the printer’s clean option.
• B、Replace the printer data cable.
• C、Print the demo page from the printer.
• D、Reinstall the drivers.

第7题：

A technician receives a printer that is printing ink smudges on random sheets of paper. Which of the following should the technician try FIRST？（）

• A、Replace the printer.
• B、Replace print head assembly.
• C、Clean the print head.
• D、Use a different brand of paper.

第8题：

第9题：

A technician is performing scheduled preventive maintenance on a laser printer. Which of the following should the technician clean or replace？ （）

• A、fuser
• B、ozone filter
• C、transfer corona
• D、primary corona

第10题：

A technician receives a laptop work order stating that the mouse pointer from the touchpad is moving randomly around the screen. Which of the following should the technician do FIRST？（）

• A、Reboot the computer.
• B、Replace the touchpad.
• C、Clean the touchpad.
• D、Update the driver.