单选题In which phase should a TDA be performed of the following？（）A Server deploymentB Installation and server configurationC Problem determination / resolutionD Needs analysis and design

第1题：

A network technician arrives to work and discovers users are having a problem connecting the company server. The server operator was working on upgrades the night before. Which of the following documents should the technician use to attempt to discover the problem?（）

• A、Network maps
• B、Change management
• C、Baselines
• D、Cable management

第2题：

When a technician left the server room Monday evening everything was operational. When the technician returned Tuesday morning， the front bezel was off of the mail server， and it had been powered off. Which of the following should be checked FIRST？（）

• A、TCP/IP settings
• B、RAID configuration
• C、Whether the power cord is attached
• D、Server room access log

第3题：

第4题：

Which of the following is an environmental server maintenance task that should be performed every three months?（）

• A、Replace the rubber mats in the server room
• B、Clean the servers to limit dust buildup
• C、Wash the outside of the servers
• D、Replace the server fans

第5题：

An administrator is running proprietary server software that requires services to be reconfigured every time the server is upgraded to the latest vendor version. Which of the following is the BEST solution to address this problem?（）

• A、The current system configuration should be documented for future use.
• B、Server diagramming and environmental topologies should be documented.
• C、A copy of the latest pre-installation plan should be developed and utilized.
• D、Vendor support should be contacted so that they can correct the issue.

第6题：

An administrator is troubleshooting a problem on an application server, but has not determined the cause of the problem and is not able to replicate the problem. Which of the following should the administrator do prior to escalating the issue?（）

• A、Gather information from users.
• B、Reboot the server.
• C、Apply the latest service packs to the operating system.
• D、Perform a root cause analysis

第7题：

A server has failed after a tested and scheduled change control has been implemented.  Which of the following is the FIRST thing the server technician should do？（）

• A、Perform a root cause analysis.
• B、Escalate the problem.
• C、Notify stakeholders.
• D、Establish a plan of action.

第8题：

第9题：

Which of the following should be done before and after a service or repair is performed on a server？（）

• A、 Defrag
• B、 IPCONFIG /release
• C、 Firmware update
• D、 Baseline

第10题：

An administrator has encountered a problem with a particular piece of software installed on the server and begins the troubleshooting process. Which of the following is the FIRST place the administrator should look for specific information about the problem?（）

• A、The supporting documentation
• B、The vendor website
• C、The Internet
• D、The server event logs