Due to slow response times， a customer purchased additional memory. After the memory was installed，response time was not improved.  They complained to the pSeries technical specialist. Which of the following questions should be asked of this customer？（）A、

第1题：

A customer asks the pSeries technical specialist to recommend which remote access （SSH or Telnet） method to use.  What question should the customer be asked to best determine the proper recommendation？（）

• A、Is there a need for a PKI Management System？
• B、Is there a need for end-to-end encryption？
• C、Do they currently have a Kerberos domain in place？
• D、Which clients are installed on their desktops -- SSH， Telnet or both？

第2题：

A customer is looking for a low-cost pSeries solution.  The pSeries technical specialist is recommending several p650 Express Configurations.  When reviewing the options with the customer， the pSeries technical specialist should emphasize which of the following limitations？（）

• A、Some Express Configurations limit the amount of maximum memory at order time.
• B、The customer must meet minimum system requirements to obtain Express Configuration pricing. 
• C、The Express Configurations offer less than the maximum number of processors.
• D、The Express Configurations are only offered through the QuickShip Program.

第3题：

A customer has a p650 with a write-intensive database application.  Recently the order entry team has complained about unusually slow response times. There have been no complaints from any other departments.  Which of the following actions would most likely address the problem？（）

• A、Double the number of processors.
• B、Double the number of memory DIMMs.
• C、Double the number of network adapters.
• D、Double the number of SCSI buses and disks.

第4题：

Which of the following is MOST likely to occur if the temperature in the server room is cooled too quickly after a power outage？（）

• A、Server forms condensation
• B、Server will not POST
• C、Server’s services will not start
• D、Server response times are slow due to temperature change

第5题：

A customer has requested a proposal for a p5-520 with AIX 5.2 and Sysback.  There are no plans to run LPARs or Micro-Partitions on the p5-520 in the near future.  The customer has asked the pSeries technical specialist to recommend anything else that may be needed.  Which of the following should be recommended in this situation？（）

• A、HMC
• B、DVD-ROM
• C、Tape drive
• D、Network switch

第6题：

A potential new customer needs servers and requests a response to their hardware specifications， which are all related to hardware speeds， disk， and memory configuration. The customer requests a quote within 48 hours.  Which of the following should the System x Sales Specialist do to MAXIMIZE the odds of winning this business？ （）

• A、Request an extension because 48 hours will not be enough time to propose an appropriate solution.
• B、Ask the customer for a call to learn more about their needs and respond to their request with a complete solution.
• C、Use the configuration guide or spreadsheet configurator to assemble server configurations that meet the specification， and then look for the lowest price.
• D、Contact the IBM Client Representative for this account and ask for assistance in setting up a meeting with the technical decision maker of the prospective customer.

第7题：

The customer has recently installed a pSeries p5-570 with EMC attached disk storage.  After installation， the customer complained that the disk access appeared to be too slow.  How should the pSeries technical specialist best assist the customer？（）

• A、Recommend the customer call EMC.
• B、Recommend the customer call IBM hardware support.
• C、Recommend the customer contact SupportLine.
• D、Recommend the customer re-creates the volume groups.

第8题：

A customer opened a ticket with the help desk two days ago to report that their computer ismaking a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?（）

• A、Ask another technician who has worked with this computer previously to learn about any other prior issues.
• B、Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.
• C、Ask the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer.
• D、Run preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.

第9题：

A customer recently purchased an HS22 Blade to install into their existing BCH chassis. The customer installed the blade and it was not recognized. Which ofthe following is the first question for this customer？（）

• A、Did you add the redundant AMM？
• B、What is the processor wattage？
• C、Is the AMM firmware up to date？
• D、Is the HS22V memory configuration optimized？

第10题：

A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）

• A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.
• B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.
• C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.
• D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.