单选题A user states that a networked printer is not working today, but yesterday the printer worked fine. The technician checks the user’s print queue and sees several jobs in the queue. The queue is flushed, restarted, and the user is still having the same

第1题：

A user reports that a network printer will not print, however, other users are not experiencing any problems. The user has rebooted their computer twice and it is still not printing. Which of the following should the technician check?（）

• A、Run the printer configuration wizard on the desktop.
• B、Check to see if the network printer is turned on.
• C、Verify that the printer is connected to the network.
• D、Check the local print queue for a failed print job.

第2题：

A user’s print jobs default to PRINTER_A.The user wants to change their default printer to PRINTER_B.How can the system administrator change the user’s default printer to PRINTER_B？（）

• A、Execute the command ’piobe -q PRINTER_B’
• B、Edit the user’s stanza in the /etc/qconfig file
• C、Execute the command ’chuser -a QUEUE=PRINTER_B user’
• D、Add the line ’export PRINTER=PRINTER_B’ to the user’s .profile

第3题：

第4题：

A user states that a networked printer is not working today, but yesterday the printer worked fine. The technician checks the user’s print queue and sees several jobs in the queue. The queue is flushed, restarted, and the user is still having the same issue. Which of the following should be verified NEXT on the printer? （）

• A、That the WEP key is disabled
• B、That the fuser is not faulty
• C、That the IP is static
• D、That the buffer is not overloaded

第5题：

A user reports that while printing a large document，the local printer fails to print and the document cannot be deleted from the queue. What is the MOST likely cause of the problem？（）

• A、The printer cable is not bi-directional.
• B、The user does not have full printer administration rights.
• C、The computer cannot spool and send the print job fast enough.
• D、The print job is too big for the amount of available memory.

第6题：

The network printer is locking up and printing garbled text. When the user cancels the job fromtheir local print queue, nothing happens. Which of the following is the MOST likely cause?（）

• A、The printer needs to be power cycled to clear the job.
• B、The print server’s queue needs to be checked.
• C、The printer needs to be set to factory defaults.
• D、The user’s workstation needs to be rebooted.

第7题：

Mike, a technician, is troubleshooting a printer issue. The print spooler for a local printer continues to fill up with new jobs and no jobs are being processed at the printer. Which of the following is MOST likely the cause?（）

• A、The network connection is unavailable.
• B、The printer is offline.
• C、The user does not have the proper security permissions.
• D、The print spooler is stopped.

第8题：

A user complains that the network printer is not printing.  The system administrator knows there is a print queue for the network printer and needs to check on the queue.  Which command is run?（）

• A、 netstat 
• B、 lpstat 
• C、 telinit 
• D、 prtconf 

第9题：

A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in the printer dialog box is ’Microsoft Office Document Image Writer.’ The technician should understand that the problem is that the printer： （）

• A、has not been installed on the user’s computer.
• B、is not turned on.
• C、driver is corrupt.
• D、cable is unplugged.

第10题：

You are the network administrator for The network includes three office locations. Each office has one Windows Server 2003 computer that functions as a file and print server. This server hosts home folders for network users. In each office, a single printer is installed on the file and print server. The local help desk technicians have the necessary permissions to manage printers. A user named King notifies the local help desk that his documents are not printing. A help desk technician finds a list of documents waiting in the print queue. No user can successfully print. The technician cannot delete documents from the queue. You need to restore printing capabilities. What should you do?（）

• A、Install a second instance of the printer. Redirect the original printer to the new printer.
• B、Stop and restart the Print Spooler service. Ask users to resubmit the documents for printing.
• C、Pause the printer. Reconfigure the print queue to hold mismatched documents. Unpause the printer.
• D、Install a second instance of the printer. Delete the original printer. Direct King to resubmit the documents for printing.